Natasha Warner-Hunt
Waitara,Australia
Summary
Analytical-minded professional with experience in data management, analysis and reporting. Adept at transforming complex data into clear actionable insights to support evidence-based decision-making. Committed to driving operational efficiency and strategic outcomes through effective data storytelling and visualisation.
Service-focused professional skilled in analyzing and optimizing business operations. Strong background in problem-solving, data analysis, and process improvement. Known for collaborative approach and results-driven mindset, adaptable to evolving needs. Proficient in customer service management, data interpretation, and cross-functional teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Analyst
Transport for NSW
05.2025 - Current
- Achievements
- Reduced IT service downtime by 10% by improving incident and problem management workflows across key business units
- Contributed to a 15% improvement in customer satisfaction by streamlining service request processes and communications
- Enhanced service reporting quality by analysing ticket trends and delivering actionable insights for service improvement
- Key Responsibilities
- Undertook analysis of observed and forecasted customer demand to identify trends and capacity related issues to provide the basis for establishing and monitoring minimum service requirements across the transport network an identified opportunities for improvement.
- Collected available data to analyse existing network performance and customer experience to develop innovative solutions for future network plans and timetables.
- Updated and maintained scheduling data.
- Conducted analysis of customer information, feedback and other available customer data to identify opportunities for service improvement and to ensure consistency of experience through the delivery of transport service projects.
- Used SQL for data extraction, transformation, and analysis to support reporting and insights.
- Utilised Tableau to explore datasets and support analysts in generating insights from structured and unstructured data.
- Analysing OPAL data and information to monitor and improve customer service delivery.
- Collaborated with stakeholders to clarify requests and resolve discrepancies
- Secondment
Data Analyst/Data & Reporting Administrator
Transport for NSW
08.2022 - Current
- Achievements
- Developed interactive Power BI dashboards, improving data accessibility by 25% and enhancing decision-making efficiency
- Reduced invoice processing errors by 20% through improved data validation processes
- Identified cost-saving opportunities through trend analysis
- Manage and validate legal data to support accurate reporting and decision making.
- Key Responsibilities
- Designed and maintained Power BI dashboards to visualise KPIs, enabling data-driven decision-making.
- Managed invoice uploads and facilitated efficient data processing tasks using SAP Business Client.
- Performed regular data updates to ensure timely and accurate business insights.
- Used Web Forms to support develop and optimise solutions that supported data analysis and strategic decision-making.
- Legal & Governance
Channel Behaviour Analyst
Transport for NSW
12.2024 - 04.2025
- Achievements
- Developed interactive Power BI dashboards visualising crash statistics, increasing stakeholder data accessibility and engagement by 30%.
- Improved customer service performance by identifying data-driven solutions, contributing to a 15% reduction in response times.
- Produced accurate, insights-driven reports under pressure, enabling faster decision-making by up to 25% during high-priority periods.
- Key Responsibilities
- Data Visualisation: Using Power BI, created visualisation using charts, graphs, and dashboards to present complex data findings (crash statistics data) in an easy-to-understand format for stakeholders.
- Interpreted statistical information for customer service performance and presenting this information in a usable and meaningful format for users.
- Conducted research and analysis, related to Rest Areas in NSW to support project deliverables
- Analysed crash statistics to identify contributing hazards such as road conditions, weather, lighting, speed zones, and fatigue-related incidents, informing targeted safety interventions.
- Used spatial data and geospatial analysis skills to maintain data integrity and deliver, accurate, actionable reporting.
- Used ArcGIS to visualise and interpret location-based behavioral trends
- Secondment
Administration Officer
Dipole
09.2020 - 07.2022
- Achievements
- Improved client data accuracy by 35% through the implementation of master data management practices.
- Reduced invoice processing time by 40%, automating repetitive data entry tasks and saving 10 hours weekly.
- Used advanced Excel functions, including pivot tables, VLOOKUP, and conditional formatting, to organise and present data in an easy-to-understand format for team members and leadership.
- Key Responsibilities
- Managed and updated master data for clients, ensuring system accuracy and reliability.
- Coded, scanned, and processed over 200 invoices monthly, ensuring efficiency and compliance.
- Addressed customer inquiries via phone and email, maintaining high service standards.
- Used Microsoft Office tools for creating reports, preparing documents
Equity Research Analyst
APP Securities
03.2018 - 08.2020
- Achievements
- Data-Driven Insights: Extracted, processed, and analysed large, complex datasets from diverse sources using tools like SQL and Python.
- Used data analytics to uncover market trends, assess financial performance, and develop actionable insights that informed investment strategies.
- Key Responsibilities
- Valuation and Analysis: Analysed financial data, developed valuation models using Excel, and provided insights to support investment strategies.
- Monitored and analysed economic trends to identify market risks and opportunities, ensuring proactive risk management.
Education
Master of Finance -
UTS
01.2020
Master of Science - Mathematics & Statistics
USQ
Bachelor of Science – Arts - undefined
Sydney University
01.2017
Skills
- Data wrangling and analysis using SQL, Python, and Excel
- Statistical and quantitative analysis
- Data visualisation tools: Power BI, GIS platforms
- Data integration and integrity verification
- Business analysis
Certification
- Institute of Applied Technology (2024-June 2025)
- Machine Learning Foundations
- Python for Data Analytics
- SQL for Data Analytics
- Customer & People Analytics
- Intermediate Data Visualisation
- Power BI Advanced, Dynamic Web Training (2023)
Languages
Japanese
Native or Bilingual
Software
Python
Timeline
Service Analyst
Transport for NSW
05.2025 - Current
Channel Behaviour Analyst
Transport for NSW
12.2024 - 04.2025
Data Analyst/Data & Reporting Administrator
Transport for NSW
08.2022 - Current
Administration Officer
Dipole
09.2020 - 07.2022
Equity Research Analyst
APP Securities
03.2018 - 08.2020
Master of Science - Mathematics & Statistics
USQ
Bachelor of Science – Arts - undefined
Sydney University
Master of Finance -
UTS
Tools
Python, Power BI, MATLAB, IBM SPSS, SQL, Tableau, Advanced Excel, R, PowerPoint