Natasha Watson
Armadale
Summary
Dynamic Service Supervisor with a proven track record at Big W, excelling in complaint handling and emotional intelligence. Spearheaded team training, significantly enhancing customer satisfaction and service efficiency. Expert in multitasking and organization, adept at elevating team performance and swiftly resolving complex service issues.
Overview
12
12
years of professional experience
Work History
Service Supervisor
Big W
08.2013 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
Education
Diploma Of Business - Legal Studies
Central Regional TAFE
WA12.2013
Skills
- Complaint handling
- Service order flow
- Task delegation
- Sales support
- Emotional intelligence
- Multitasking and organization
Timeline
Service Supervisor
Big W
08.2013 - Current
Diploma Of Business - Legal Studies
Central Regional TAFE
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