Detail-oriented team player with strong organizational skills successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Bartender
Mogambo
10.2022 - 04.2023
Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, setting up for incoming shift.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Sports Coach/Hostess
BOUNCEinc
05.2021 - 02.2023
Facilitated group coaching sessions and provided individual coaching support.
Overseeing private events
Utilized positive communication to encourage team and promote integrity and respect.
Analyzed client feedback to adjust coaching sessions accordingly.
Taught over 100 students
Monitored team practices to establish high level of performance.
Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
Online Order Fulfillment Intern
Courts (Singapore) Ltd
04.2020 - 06.2020
Skilled at working independently and collaboratively in team environment.
Self-motivated, with strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in team setting, providing support and guidance.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete tasks within deadlines
Retail Sales Assistant
Hoops Factory
11.2018 - 12.2019
Greeted customers and helped with product questions, selections, and purchases.
Used POS system to process sales, returns, online orders, and gift card activations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Assisted customers with prompt and polite support in-person and via telephone.
Increased sales by 15% by offering advice on purchases and promoting additional products.
Education
Bachelor of Business - Leadership & Management And Marketing
University of Newcastle
Newcastle, NSW
07.2024
Skills
Hospitality Service Expertise
High-Volume Environments
Customer Service
Communication Abilities
Conflict resolution
Problem-solving
Teamwork
Microsoft word
Microsoft PowerPoint
Microsoft Office
Microsoft excel
Easily adaptable
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Bartender
Mogambo
10.2022 - 04.2023
Sports Coach/Hostess
BOUNCEinc
05.2021 - 02.2023
Online Order Fulfillment Intern
Courts (Singapore) Ltd
04.2020 - 06.2020
Retail Sales Assistant
Hoops Factory
11.2018 - 12.2019
Bachelor of Business - Leadership & Management And Marketing