Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natasha Wilkinson

Buderim,QLD

Summary

Proven team player with a strong work ethic, demonstrated at KFC Restaurant by enhancing customer satisfaction and training new employees. Skilled in cash handling and building rapport, I excel in high-pressure environments, significantly contributing to workplace efficiency and positive client relationships without relying on numerical achievements.

Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front of House Employee

KFC Restaurant
10.2021 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.

AIN

Estia Health Aged Care
06.2024 - 07.2024
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

Counter Person

Fudges on the Wharf
04.2022 - 09.2022
  • Fostered positive relationships with regular clientele by remembering their preferences along with their names.
  • Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
  • Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.

Education

Bachelor In Nursing Science - Pediatric Nursing

University of Sunshine Coast
Maroochydore, QLD

Skills

  • Strong Work Ethic
  • Team player attitude
  • Positive demeanor
  • Phone Etiquette
  • Cash handling proficiency
  • First Aid Training
  • Training and mentoring
  • Allergy awareness
  • Building rapport

Certification

Cert II & III in Health Services Assistance

Timeline

AIN

Estia Health Aged Care
06.2024 - 07.2024

Counter Person

Fudges on the Wharf
04.2022 - 09.2022

Front of House Employee

KFC Restaurant
10.2021 - Current

Bachelor In Nursing Science - Pediatric Nursing

University of Sunshine Coast

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Natasha Wilkinson