Natasha Williams

• Maintained current knowledge of all team position requirements.
• Worked as an exceptional team player
• Guaranteed quality of service through effective communication with customers
• Properly recorded, prepared and delivered meal orders Ensured restaurant cleanliness in accordance with Occupational Safety and Health Administration standards
• Mentored junior employees to improve performance, food safety and customer service
• Set positive example for team members by providing high-quality, efficient service
• Inform customers of any special or new deals that the
  company has introduced
• Take cash or process credit cards in exchange of meals
  sold
• Taught new team members correct procedures for all areas of operations
• Properly recorded, prepared and delivered meal orders
• Greeted all customers with smile and provided friendly service to professionally handle every need

• Answered central telephone system and directed calls accordingly.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Routed incoming mail and messages to relevant personnel without delay.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
• Kept reception area clean and neat to give visitors positive first impression.
• Frequently used Microsoft office products such as excel, publisher and word.
• Processed tenants rent by eftpos and over the phone.
• Processed deposits from buyers.
• Answered emails.

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Recorded, analyzed and distributed statistical information.
• Worked on optimizing restaurants profits and reducing restaurants Food and Paper losses.
• Counted stocktakes weekly and processed stock into inventory management system
• Excelled in every store position and regularly backed up front-line staff.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Maintained energy and enthusiasm in fast-paced environment.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Kept employees operating productively and working on task to meet business and customer needs.
• Trained and mentored new employees to maximize team performance.

Precise Training

• Finalized and processed enrollment applications with Precise Training RTO for their Certificate III in Dog behaviour and training.
• Provided prospective or new students with information about the course.
• Answered phone calls and responded to inquiries from students and other external contacts.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased for the course and course fees.
• Supported administrative staff with data entry tasks, maintaining accurate records of student information.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.

Wellington Park Kennels

• Greeted incoming Wellington Park Kennels clients and their pets professionally and provided friendly, knowledgeable assistance.
• Confirmed bookings, communicated with Wellington park kennels clients, and updated client/pet records.
• Answered central telephone system and directed calls accordingly.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash/eftpos transactions and maintained sales and payments records accurately.
• Maintained open lines of communication with pet owners through regular updates on their pets'' well-being during boarding stays.
• Checked in pets and recorded necessary information concerning health, behaviours, potential allergies, and other details to provide complete records and methods of owner contact.
• Conducted meet and greets with new clients and their pets prior to boarding stay.
• Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
• Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.