Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NATASHA . J

Melbourne

Summary

Versatile and dynamic professional with a proven track record at Food And Desire, AUS Grand Prix, excelling in leadership. Demonstrated adaptability across diverse roles, enhancing customer satisfaction and streamlining operations for efficiency. Skilled in hospitality and communication, achieving significant improvements in team performance and customer service excellence.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

FOH Team Member

Food And Desire, AUS Grand Prix 2022 & 2023
  • supervised various events including cocktail functions and fine dining settings.
  • proficient in multi-plate serving and fast food service environments.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Store Associate

Quest Personnel
12.2023 - 12.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Merchandising Associate

Brand Influence Group (BIG)
05.2023 - 12.2023
  • Collaborated with team members to meet daily sale targets and deliver outstanding services, arranged SKU's as per design planning, created displays, managed POS. Handled inventory management tasks, including stock, replenishment, and inventory checks. Resolved customer issues with focus on customer satisfaction and rentention.
  • Improved product visibility by creating eye-catching merchandise displays.
  • Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
  • Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.

Team Lead & Cashier

Spudbar
10.2022 - 10.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed cash transactions and oversaw store operations, including opening & closing procedures.
  • prepared meals quickly and efficiently for customers in fast paced environment
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Mini Bar Attendant/Receptionist

Quincy Hotel
02.2022 - 07.2023
  • Achieved high levels of efficiency in handling guest requests, consistently meeting or exceeding hotel's established response time targets. Attended booking calls, and on desk guest host, provide smooth check in of the customers with their requirements.
  • Improved guest satisfaction scores with timely responses to special requests for additional mini bar items or replacements

FOH Supervisor

Sidekicker
05.2022 - 02.2023
  • Worked in stadiums, retails, fine dining restaurants, also worked as cashier.
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
  • Streamlined FOH operations for increased efficiency

Warehouse Assistant

Programmed Skilled Workforce
12.2021 - 04.2022
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.

Education

Master of Science - Business Analytics

Deakin University
Melbourne, VIC
06-2022

Skills

  • adaptability
  • Microsoft excel
  • leadership
  • Head waiter
  • Salesmanship
  • Phone etiquette
  • time management, detail oriented
  • multi plate handling
  • customer service
  • retail sales
  • receptionist
  • communication

Certification

  • Responsible Alcohol Service Certification.
  • First Aid Certification
  • Barista certification

Timeline

Store Associate

Quest Personnel
12.2023 - 12.2024

Merchandising Associate

Brand Influence Group (BIG)
05.2023 - 12.2023

Team Lead & Cashier

Spudbar
10.2022 - 10.2023

FOH Supervisor

Sidekicker
05.2022 - 02.2023

Mini Bar Attendant/Receptionist

Quincy Hotel
02.2022 - 07.2023

Warehouse Assistant

Programmed Skilled Workforce
12.2021 - 04.2022
  • Responsible Alcohol Service Certification.
  • First Aid Certification
  • Barista certification

FOH Team Member

Food And Desire, AUS Grand Prix 2022 & 2023

Master of Science - Business Analytics

Deakin University

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NATASHA . J