NATASHA (TASH) HENNINGSEN
Bentleigh East,VIC
Summary
Energetic and results-driven Sales Consultant with over 2 years of experience in the travel industry and 9+ years in customer service. Currently thriving at Luxury Escapes, a global leader in luxury travel, where I consistently meet KPIs and monthly goals; while also happily contributing to mentoring new staff. Proficient in GDS systems including Amadeus, Galileo, and Sabre. I am seeking to take the next step into a leadership or management role where I can further apply my strengths in client service, sales strategy, and team collaboration.
Overview
10
10
years of professional experience
Work History
Flight + Travel Sales Consultant
Luxury Escapes
10.2024 - Current
- Craft bespoke domestic and international travel packages for clients through a luxury lens
- Consistently exceed sales KPIs and contribute to overall team performance
- Mentor and support onboarding of new team members
- Use Amadeus GDS for international airfares and holiday components
- Provide high-level customer service and handle complex booking scenarios
Travel Consultant
Helloworld Travel
07.2023 - 07.2024
- Managed international and domestic travel bookings for a wide client base
- Hit monthly set targets
- Used Sabre and Galileo for air, land and cruise reservations
- Delivered personalised itineraries, ensuring customer satisfaction and retention
- Assisted with filing, invoicing, ticketing and travel documentation
Assistant Bar Manager / Bar and Gaming Staff
Leopold Sportsmans Club, Norlane Hotel, Waurn Ponds Hotel, Buckley’s Entertainment
01.2018 - 01.2023
- Delivered professional bar and gaming service including TAB, Keno and RSA compliance
- Trained junior staff and took initiative in busy, customer-facing environments
Team Leader
McDonald's
06.2015 - 04.2018
- Led shifts and managed junior crew during peak service hours
- Managed customer complaints efficiently and professionally, ensuring prompt resolution and maintaining a high level of client satisfaction.
Education
Certificate III - Travel
Suzan Johnston Training Organization
Melbourne08-2024
High School Diploma - undefined
Christian College Geelong
01.2016
Skills
- GDS Proficiency: Amadeus, Galileo, Sabre
- Luxury & Tailored Itinerary Planning
- KPI-Driven Sales & Client Retention
- Team Mentoring & Onboarding Support
- Strong Communication & Interpersonal Skills
- CRM & Back Office Systems: ResWorld, Tramada
- Adaptable, Energetic, and Results-Focused
AITA Rookie of Year 2024 Nominee
Nominated for the 2024 AITA ‘Rookie of the Year’ award, in recognition of exceptional customer service, consistently surpassing sales targets, and delivering high-impact results within the first two years as a Travel Consultant.
Timeline
Flight + Travel Sales Consultant
Luxury Escapes
10.2024 - Current
Travel Consultant
Helloworld Travel
07.2023 - 07.2024
Assistant Bar Manager / Bar and Gaming Staff
Leopold Sportsmans Club, Norlane Hotel, Waurn Ponds Hotel, Buckley’s Entertainment
01.2018 - 01.2023
Team Leader
McDonald's
06.2015 - 04.2018
High School Diploma - undefined
Christian College Geelong
Certificate III - Travel
Suzan Johnston Training Organization
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