Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Natasiya Sapozhnikov

Kew,VIC

Summary

I have a strong background in fast paced, customer service based roles. I am a resourceful team player who works well both collaboratively and autonomously. I am a enthusiastic and presentable individual, building relationships with the customers and staff. I would love the opportunity to deliver exceptional customer service on behalf of your business.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Waitress

District Pho
Deepdene, VIC
09.2021 - Current
  • Provided exceptional customer service.
  • Handled cash and EFTPOS.
  • Completed opening and closing procedures to ensure smooth operations.
  • Maintained knowledge of menu items, ingredients and preparation methods.
  • Completed all tasks with an organised and time effective manner.

Grocery Team Member

Coles
Kew, VIC
05.2021 - 09.2021
  • Stocked shelves with merchandise and rotated products.
  • Assisted customers in locating items, answered questions about product features and prices.
  • Set up promotional displays within the store in accordance with corporate guidelines.
  • Completed all tasks with an organised and time effective manner.

Pottery Instructor/Cleaner

Muddy Girl Pottery Studio
The Basin, VIC
01.2020 - 12.2020
  • Provided welcoming and engaging customer approach.
  • Handled cash and EFTPOS.
  • Completed opening and closing procedures to ensure smooth operations.
  • Assisted students in their projects.
  • Maintained studio cleanliness by sweeping, mopping, and vacuuming floors between classes all under a timed period.
  • Developed positive relationships with regular customers.

Education

High School Diploma -

Swinburne Senior Secondary College
Melbourne, VIC
12-2022

High School Diploma -

Rowville Secondary College
Melbourne, VIC
12-2020

Skills

Customer service:

  • Exceptional professional customer sales
  • Welcoming and engaging customer approach
  • Excellent communication skills
  • Effective customer upselling and problem-solving
  • Maintaining and demonstrating product knowledge
  • Recommending merchandise based on customer requirements

Store support:

  • Supporting effective teamwork and customer service
  • Confidently working in a fast-paced environment, multitasking

Certification

  • RSA

References

Julie Tran - District Pho Deepdene  

 P: 0404 320 723

Timeline

Waitress

District Pho
09.2021 - Current

Grocery Team Member

Coles
05.2021 - 09.2021

Pottery Instructor/Cleaner

Muddy Girl Pottery Studio
01.2020 - 12.2020

High School Diploma -

Swinburne Senior Secondary College

High School Diploma -

Rowville Secondary College

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Natasiya Sapozhnikov