Natasiya Sapozhnikov
Kew,VIC
Summary
I have a strong background in fast paced, customer service based roles. I am a resourceful team player who works well both collaboratively and autonomously. I am a enthusiastic and presentable individual, building relationships with the customers and staff. I would love the opportunity to deliver exceptional customer service on behalf of your business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
District Pho
Deepdene, VIC
2021.09 - Current
- Provided exceptional customer service.
- Handled cash and EFTPOS.
- Completed opening and closing procedures to ensure smooth operations.
- Maintained knowledge of menu items, ingredients and preparation methods.
- Completed all tasks with an organised and time effective manner.
Grocery Team Member
Coles
Kew, VIC
2021.05 - 2021.09
- Stocked shelves with merchandise and rotated products.
- Assisted customers in locating items, answered questions about product features and prices.
- Set up promotional displays within the store in accordance with corporate guidelines.
- Completed all tasks with an organised and time effective manner.
Pottery Instructor/Cleaner
Muddy Girl Pottery Studio
The Basin, VIC
2020.01 - 2020.12
- Provided welcoming and engaging customer approach.
- Handled cash and EFTPOS.
- Completed opening and closing procedures to ensure smooth operations.
- Assisted students in their projects.
- Maintained studio cleanliness by sweeping, mopping, and vacuuming floors between classes all under a timed period.
- Developed positive relationships with regular customers.
Education
High School Diploma -
Swinburne Senior Secondary College
Melbourne, VIC2022-12
High School Diploma -
Rowville Secondary College
Melbourne, VIC2020-12
Skills
Customer service:
- Exceptional professional customer sales
- Welcoming and engaging customer approach
- Excellent communication skills
- Effective customer upselling and problem-solving
- Maintaining and demonstrating product knowledge
- Recommending merchandise based on customer requirements
Store support:
- Supporting effective teamwork and customer service
- Confidently working in a fast-paced environment, multitasking
Certification
- RSA
References
Julie Tran - District Pho Deepdene
P: 0404 320 723
Timeline
Waitress
District Pho
2021.09 - Current
Grocery Team Member
Coles
2021.05 - 2021.09
Pottery Instructor/Cleaner
Muddy Girl Pottery Studio
2020.01 - 2020.12
High School Diploma -
Swinburne Senior Secondary College
High School Diploma -
Rowville Secondary College