Natavia Patta Parla
Perth,WA
Summary
I have extensive experience as a Sales Assistant at SHEIKE and a Medical Assistant at East Morley Medical Centre. I seek interest in a job that will further assist in my degree as I want extensive experience in clinics and hospitals where I can gain further knowledge. I have excelled in enhancing office productivity and customer satisfaction through expert medical billing management and fostering patient relations. Demonstrated proficiency in Microsoft Office and HIPAA compliance, significantly improving operational efficiency and privacy adherence. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Assistant
SHEIKE
11.2023 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Prepared PowerPoint presentations and Word documents for sales presentations.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Gathered and prepared sales materials in preparation for sales meetings.
- Coordinated logistics and catering for meetings and sales events.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Established rapport with customers using active listening and interpersonal skills.
Medical Assistant/Receptionist
East Morley Medical Centre
02.2023 - 01.2024
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Completed patient referrals to other medical specialists.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Supported office staff and operational requirements with administrative tasks.
Education
Bachelor of Science - Biomedical Sciences
University of Western Australia
Perth, WA02.2026
Skills
- Medical Transcription
- Mail Management
- Medical Terminology
- Payment Collection
- Medical Charting
- HIPAA Compliance
- Referral Verification
- Records Management
- Insurance Verification
- Letter preparation
- Medical office administration
- Medical Billing
- Paperwork coordination
- Appointment management
- Inpatient Care
- Proficient in all Microsoft softwares
- Patient Relations
- Account Management
- Outpatient Care
- Workflow Optimization
- Office Administration
- EMR / EHR
- Pre-hospital Care
- HIPAA Guidelines
- Medical billing and coding
- Appointment Setting
- Microsoft Office
- Inventory Oversight
- Records Maintenance
- Patient Scheduling
- Patient Registration
- Appointment Scheduling
- Front Desk Operations
- Medical Records Management
- Insurance Claims
- Documentation
Certification
- Certificate II in Retail Assistance
-Certificate II in Beauty therapy Services
Timeline
Sales Assistant
SHEIKE
11.2023 - Current
Medical Assistant/Receptionist
East Morley Medical Centre
02.2023 - 01.2024
Bachelor of Science - Biomedical Sciences
University of Western Australia
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