Natchayaporn Thongngam (TAN)

• Managed day-to-day business operations including customer service, scheduling, and administrative tasks.
• Handled financial transactions, invoicing, and basic bookkeeping.
• Coordinated suppliers, orders, and inventory management.
• Managed marketing activities, including social media, promotions, and online presence.
• Oversaw behind-the-scenes operational tasks, including logistics and Uber delivery coordination.
• Maintained accurate records and ensured smooth day-to-day operations.
• Developed problem-solving, multitasking, and leadership skills while driving business success.

• .Processed and reconciled high volumes of financial transactions.
• Managed billing allocations and resolved discrepancies.
• Validated sensitive patient and provider data with high accuracy.
• Handled Medicare claims, rejections, and follow-ups.
• Maintained records across multiple systems.
• Communicated with patients, clinics, and providers professionally
• Supported debt collection and reporting processes.

• Managed high-volume inbound communications (70–80+ calls daily).
• Coordinated scheduling and appointment management.
• Maintained accurate patient records
• Processed billing, invoicing, and payments.
• Provided administrative support to healthcare professionals.

• Managed front desk operations and client enquiries.
• Processed payments and maintained accurate financial records.
• Assisted with documentation and office coordination.

Various roles: Thai Tide, Lamoon Thai Cuisine, Totally Thai Eating House, Kmart (2015–2023)
Please note: During certain periods, I held hospitality and admin roles concurrently. Hospitality work supported me while I built administrative experience and strengthened customer service, teamwork, and operations skills.

• Delivered high-quality customer service in fast-paced environments.
• Managed cash, transactions, and customer enquiries.
• Assisted with staff scheduling, training, and team coordination.
• Supported day-to-day operations, problem-solving, and team performance.