Nateisha Bruno

- Working in this role both part time and full time depending on university schedule.

- Required to meet statistic and KPI needs.

- Working both individually and amongst other sales representatives to achieve the overall sales goal for the month.

- Managed client relationships through regular check-ins and updates on memberships.

- Enhanced communication among team members, fostering a collaborative and supportive work environment.

- Maintained a clean and organized workspace for optimal productivity and safety.

- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

- Cleaned counters, machines, utensils, and seating areas daily.

- Controlled line and crowd with quick, efficient service.

- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

- Operated espresso machines and commercial coffee brewers to create beverages.

- Made and served brand-specific café beverages with focus on speed, quality and consistency.

- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

- Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

- Opening/Closing the gym following strict protocols.

- Managing product stock take.

- Answering/making numerous phone calls: service calls, MIA calls, billing issues etc.

- Kept reception area clean and neat to give visitors positive first impressions.

- Resolved customer problems and complaints.

- Responded to inquiries from callers seeking information.

- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning and faxing documents.

- Corresponded with clients through email, telephone, or postal mail.

- Handled sensitive information with discretion while maintaining strict confidentiality standards.

- Managed high volume of customers during peak hours, maintaining prompt and efficient service.

- Enhanced customer satisfaction by providing attentive service and anticipating guest needs

- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.

- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.

- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

- Made food according to standard recipes with requested changes for customer satisfaction.

- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.

- Collaborated with team members to ensure seamless coordination during peak service hours.

- Improved customer satisfaction by consistently providing friendly and efficient service.

- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.

- Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.

- Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.

- Reduced wait times for customers with prompt order preparation and delivery.