Natelle Hetherington
Byford,WA
Summary
Accomplished and energetic Administrator and Marketing Coordinator with a solid history of achievement in Social Media and General Administration Roles and Legal Liaison. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Legal Liaison, Social Media and Marketing and Office Administration.
I recently changed careers and am now working as a DES Employment Consultant with emphasis on clients' success in finding employment. Considerate when helping people with disabilities define skills, create resumes and find careers compatible with needs and lifestyle.
Overview
33
33
years of professional experience
Work History
Employment Consultant
APM Employment Services
Armadale, WA
01.2022 - Current
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Interviewed clients and administered skills assessments to determine employability.
- Developed job leads in order to increase placements.
- Recognized client employment barriers and devised strategies to resolve.
- Matched clients to open positions based on skills and work requirements.
- Conducted assessments, interviews and job trials with clients to develop person-centered plans for employment and support.
- Marketed individual skills, abilities and interests to develop potential employment opportunities and secure community employment.
Office Administration and Licensing Clerk
Westside Auto Wholesale
Bentley , WA
01.2019 - 01.2022
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Licensing of vehicles, registration renewals, transfer of ownership and acquisition of vehicles.
Legal Consultant
Westside Auto Wholesale
Bentley, WA
05.2012 - 01.2019
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Completed document revisions, court document filings, travel arrangements and client billing.
Marketing Coordinator
Westside Auto Wholesale
Bentley, WA
05.2012 - 01.2019
- Answered general marketing department inquiries by email, phone and mail.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
- Tracked and reported on marketing campaign responses.
- Planned and executed internal and external marketing events.
- Researched, gathered and edited proposal materials.
- Built new materials libraries with fresh imagery, copy and graphics to enhance marketing campaigns.
Marketing Coordinator
Action Motors
Cannington, WA
01.2008 - 05.2012
- Use computers for various applications, such as database management or word processing
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Complete forms in accordance with company procedures
- Make copies of correspondence or other printed material
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
- Open, read, route, and distribute incoming mail or other materials and answer routine letters
- Conduct searches to find needed information, using such sources as the Internet
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Develop or maintain internal or external company Web sites
- Prepare and mail checks
- Order and dispense supplies
- Learn to operate new office technologies as they are developed and implemented.Payroll Officer
Office Manager
Action RV Centre
Beckenham, WA
01.2008 - 05.2012
- Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
- Process paperwork for new employees and enter employee information into the payroll system
- Verify attendance, hours worked, and pay adjustments, and post information onto designated,
- Compute wages and deductions, and enter data into computers
- Process and issue employee paychecks and statements of earnings and deductions
- Keep track of leave time, such as vacation, personal, and sick leave, for employees
- Compile employee time, production, and payroll data from time sheets and other records
- Complete time sheets showing employees' arrival and departure times
- Distribute and collect timecards each pay period
- Issue and record adjustments to pay related to previous errors or retroactive increases
- Complete, verify, and process forms and documentation for administration of benefits such as pension plans, and unemployment and medical insurance
- Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions
- Keep informed about changes in tax and deduction laws that apply to the payroll process
- Conduct verifications of employment.
Office Manager
WesTrac Head Office WA
South Guildford, WA
01.2005 - 12.2006
- Serve as liaisons between organizations, shareholders, and outside organizations
- Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products
- Review reports submitted by staff members to recommend approval or to suggest changes
- Prepare or present reports concerning activities, expenses, budgets, government statutes or rulings, or other items affecting businesses or program services., Serve as liaisons between organizations, shareholders, and outside organizations
- Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products
- Review reports submitted by staff members to recommend approval or to suggest changes
- Prepare or present reports concerning activities, expenses, budgets, government statutes or rulings, or other items affecting businesses or program services
- Establish departmental responsibilities and coordinate functions among departments and sites
- Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals
- Refer major policy matters to elected representatives for final decisions
- Attend and participate in meetings of municipal councils or council committees
- Organize or approve promotional campaigns.
Office Administrator
Salon Supplies
Malaga, WA
08.2003 - 12.2004
- Plan, administer and control budgets for contracts, equipment and supplies
- Direct or coordinate the supportive services department of a business, agency, or organization
- Monitor the facility to ensure that it remains safe, secure, and well-maintained
- Hire and terminate clerical and administrative personnel
- Set goals and deadlines for the department
- Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems
- Acquire, distribute and store supplies
- Manage leasing of facility space.Receptionist
Office Administrator and Payroll
McInerney Ford
Morley, WA
01.1997 - 12.2000
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Use computers for various applications, such as database management or word processing
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Education
Certificate III in Business -
South Regional TAFE
Bunbury, WAHigh School Diploma -
Newton Moore Senior High School
Bunbury, WA12.1992
Skills
- Strong Organizational Skills
- Document and File Management
- Research and Analytical Skills
- Multi-Line Telephone Systems
- Microsoft Office
- Microsoft Windows
- Appointment Coordination
- Microsoft Excel
- Database and Client Management Systems
Timeline
Employment Consultant
APM Employment Services
01.2022 - Current
Office Administration and Licensing Clerk
Westside Auto Wholesale
01.2019 - 01.2022
Legal Consultant
Westside Auto Wholesale
05.2012 - 01.2019
Marketing Coordinator
Westside Auto Wholesale
05.2012 - 01.2019
Marketing Coordinator
Action Motors
01.2008 - 05.2012
Office Manager
Action RV Centre
01.2008 - 05.2012
Office Manager
WesTrac Head Office WA
01.2005 - 12.2006
Office Administrator
Salon Supplies
08.2003 - 12.2004
Office Administrator and Payroll
McInerney Ford
01.1997 - 12.2000
Certificate III in Business -
South Regional TAFE
High School Diploma -
Newton Moore Senior High School