Nathalia Cárdenas
Melbourne,VIC
Summary
I've worked in various customer service roles throughout my career, from banking to hospitality.I've developed excellent communication and problem-solving skills, and I'm excited to bring these skills to a new role in a different industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Educational Assistant
Sparkways, Richmond Multicultural Children's Centr
2024.06 - Current
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Provided support to help students with special needs learn and grow.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
Food and Beverage Attendant
Delaware North
2023.01 - Current
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Answered customer questions about food and beverage items and assisted with menu selections.
Education
Certificate III Early Childhood Educator - Education
GBCA
Melbourne, VICBachelor Of Business Admin. - Finance
EAN UNIVERSITY
Bogota Colombia 09.2010
Skills
Patience, time management, active listening, problem solving, empathy
Certification
First AID certificate
Working with Children
Certificate III in Early Childhood Education
Timeline
Educational Assistant
Sparkways, Richmond Multicultural Children's Centr
2024.06 - Current
Food and Beverage Attendant
Delaware North
2023.01 - Current
Certificate III Early Childhood Educator - Education
GBCA
Bachelor Of Business Admin. - Finance
EAN UNIVERSITY