Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathalia Dique Bolanos

MELBOURNE

Summary

Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Custodian adept at completing work orders efficiently and on time. Identifies and reports safety hazards and major repair needs to department supervisors.

Overview

12
12
years of professional experience

Work History

School Cleaner

SPOTLESS FACILITY SERVICES PTY LTD
11.2022 - Current
  • Enhanced school cleanliness by performing thorough daily cleaning of classrooms, restrooms, and common areas.
  • Properly cleaning and sanitizing restrooms and break rooms.
  • Window cleaning and glass maintenance.
  • Trash Management: Emptying and replacing trash liners.
    Sorting recyclable materials.
  • Inventory Management: Monitoring and restocking cleaning supplies.
  • Reporting supply needs to supervisors.
  • Performing deep cleaning tasks.
  • Health and Safety Compliance: Adhering to safety protocols and using appropriate cleaning chemicals.
  • Ensuring customer satisfaction with cleaning services.

Housekeeping Room Attendant

ISS Facility Services
10.2022 - 11.2022
  • I removed bedding and towels from the rooms.
  • I replaced used towels and other bathroom items, paper towels, and soap.
  • I disinfected all kitchen surfaces, wiped down cabinets, and vacuumed and mopped the floors.

Insurance Agent

Bank Of The West
11.2017 - 10.2022
  • Maintained high standards of customer service by building relationships with clients.
  • Management of claims Leasing before insurers.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Authorize and manage the payments of Leasing claims.

Waitress

National Bookstore
05.2015 - 01.2016

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Attend addresses by telephone.
• Inventory collaboration.

Waitress Supervisor

Restaurants La Barra
04.2013 - 02.2014
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Education

Bachelor of Science - Business Administration

San Buenaventura University
Cali, Colombia
02.2020

Diploma of Management in Customer Service

San Buenaventura
Cali, Colombia
05.2019

Skills

  • Chemical Handling
  • Restroom maintenance
  • Office cleaning
  • Hallway vacuuming
  • Window Washing
  • Hallway sweeping
  • Carpet Cleaning
  • Waste disposal

Timeline

School Cleaner

SPOTLESS FACILITY SERVICES PTY LTD
11.2022 - Current

Housekeeping Room Attendant

ISS Facility Services
10.2022 - 11.2022

Insurance Agent

Bank Of The West
11.2017 - 10.2022

Waitress

National Bookstore
05.2015 - 01.2016

Waitress Supervisor

Restaurants La Barra
04.2013 - 02.2014

Bachelor of Science - Business Administration

San Buenaventura University

Diploma of Management in Customer Service

San Buenaventura
Nathalia Dique Bolanos