Nathalia Elsegood

Working across 3 programs of work at a senior level of transformation change initiatives.

The Change Lead on 4 major projects, TechnologyOne Upgrade, New intranet uplift, Camms Reporting Solution and the New Corporate Website platform. Monitored progress of change initiatives and reported results to senior leadership.

• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Performed post-implementation reviews to evaluate success of new initiatives.
• Identified success metrics and regularly reported on progress and gaps.
• Built relationships with internal departments such as HR, IT, and Operations in order to ensure proper alignment between business objectives and technology solutions.
• Crafted successful messages to support large-scale, enterprise-wide changes.
• Created communication plans to ensure stakeholders were informed of changes throughout the process.
• Identified potential risks associated with implementing changes and developed mitigation strategies.
• Leveraged prescribed change management tools such as impact analyses, enablement plans and readiness assessments to support updates.
• Conducted stakeholder analysis to identify key influencers, assess their impact on the change process, and develop tailored strategies for each group.
• Created training programs to support organizational changes involving employees' day-to-day operations.

Melbourne Water needed to achieve customer experience focus and capability uplift across its organisation. In the process, it wanted to change mindsets and habits, making learning part of the natural flow of work rather than something scheduled to do other than work. Co-dedesigning and developing lead. Progressive roll out of seven training modules in two phases.

• Executive consultation/ alignment to the strategy and values.
• Impact - change management plan
• Key stakeholder communication plan
• Transformation workshops scoping
• Discovery interviews for change champions for each module objective.
• Workshop each module with stakeholders and change champions
• Designing each module with the feedback and Customer CX industry best practices.
• Collating meaningful content with selected stakeholders.
• Managing digital learning vendor relations for the development of modules.
• Managing logistics of training rollout to Melbourne Water employees.

*Identifying and managing anticipated resistance to change.

*Leading change management work streams with a structured methodology/process

Working as the change and communcation lead for the Multi Factor Authentication Project.

Change impact assessment and strategy

• Stakeholder analysis & resistance management plan

Communication strategy

• Communication plans for each impacted stakeholder group over 2000 employees and branches
• Stakeholder management from Branch staff, FOH, Support, Executive leadership, Project, Product, and Tech.
• Administrator and editor for the SharePoint intranet page for the eID project.
• Mailbox administrator for the project
• Managing the admissions for the company-wide priority schedule for eID communications to staff
• Multi-faceted channels for key messages through liaison with internal comms and quarterly schedules of town hall sessions, business working groups, on-the-couch sessions, bulletin, beat or bounce articles for intranet.
• Video and media communication filming & editing
• Infographic design for communications
• Creation of all packs, presentations, comms, scripts, and engagement articles for each SH audience
• FAQs and troubleshooting guides
• Hypercare plans and business realisation measures

• Led team meetings focused on identifying potential risks associated with upcoming transformations.
• Ran strategic alignment workshops for the executive team and direct reports.
• Identified areas in need of improvement and recommended solutions for increasing efficiency.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Created content for training programs related to change management best practices.
• Partnered with IT teams to develop technology solutions that facilitate adoption of new initiatives.
• Produced thorough, accurate and timely reports of project activities.
• Facilitated workshops for employees to discuss organizational transformation objectives.
• Proposed or approved modifications to project plans.
• Monitored progress of change initiatives and reported results to senior leadership.
• Evaluated individual and team business performance and identified opportunities for improvement.