Nathalia Ferreira
Wooloowin,QLD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant /Operation Team
Brisbane Racing Club Ltda
06.2022 - Current
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Food and Beverage Attendant
Customs House
07.2023 - 03.2024
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Operation Analyst
Creditas Soluções Financeiras Ltda
10.2021 - 04.2022
- Improved operational efficiency by identifying and implementing process improvements and streamlining workflows.
- Maintained a strong focus on customer satisfaction, ensuring timely resolution of issues and implementing proactive measures to prevent future occurrences.
- Worked successfully with a diverse group of co-workers to accomplish goals and address issues related to our products and services.
- Dealing with the customer’s issues in their loan requests.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Prioritized and organized tasks to efficiently accomplish service goals.
Office Assistant / Receptionist
Itau Unibanco
02.2020 - 09.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Helping customers with easy enquires, such as app operation, and questions about their personal info and bank account details.
Education
Certificate IV - Business Leadership
International House ALS
Brisbane, QLD04.2024
No Degree - Cambridge Certificate
International House ALS
Brisbane, QLD12.2022
Degree - International Relations
Universidade Sao Judas Tadeu
Sao Paulo, Brazil12.2021
Skills
- Adaptability under pressure
- Reliability and punctuality
- Verbal Communication
- Positive Attitude
- Customer Service
- Able to work as part of team
- Proactive
Languages
English
Portuguese
References
Luana Baqueta - BRC Supervisor
0410088399
Carol Muramoto - CH Supervisor
0414412108
Timeline
Food and Beverage Attendant
Customs House
07.2023 - 03.2024
Food and Beverage Attendant /Operation Team
Brisbane Racing Club Ltda
06.2022 - Current
Operation Analyst
Creditas Soluções Financeiras Ltda
10.2021 - 04.2022
Office Assistant / Receptionist
Itau Unibanco
02.2020 - 09.2021
Certificate IV - Business Leadership
International House ALS
No Degree - Cambridge Certificate
International House ALS
Degree - International Relations
Universidade Sao Judas Tadeu
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