Nathalia Rueda Hernandez
Maidstone
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
6
6
years of professional experience
Work History
Team Leader Receptionist
Compass Group
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with planning office events and meetings for smooth execution.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Supervisor of Operations
Showtime Event Group
09.2019 - 05.2024
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
Education
Bachelor - Law
UNAB
Colombia 09-2014
Skills
- Organization skills
- Time management
- Verbal and written communication
- Customer and client relations
- Administrative support
Timeline
Team Leader Receptionist
Compass Group
06.2024 - Current
Supervisor of Operations
Showtime Event Group
09.2019 - 05.2024
Bachelor - Law
UNAB
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