Nathalia Vasques
MELBOURNE,VIC
Summary
Accomplished Beauty Consultant at David Jones, adept in high-quality customer support and collaborative teamwork. Leveraged effective communication and a detail-oriented approach to exceed customer expectations and enhance loyalty. Proven track record in project management and contract administration, ensuring timely completion and adherence to budgets. Skilled in both team leadership and customer care.
Overview
15
15
years of professional experience
3
3
Certification
Work History
Beauty Consultant
David Jones
CBD, Australia
10.2023 - Current
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Recommended appropriate products to meet customers' individual needs.
- Educated customers on proper application techniques for cosmetics products.
- Conducted skin analysis to determine customer's skin type and recommend suitable skincare treatments.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Kept counter and display areas in clean and neat fashion.
Project Analyst
Agroindustrial Cooperative of Varginha
Varginha, Minas Gerais/Brazil
08.2022 - 06.2023
- Coordinated with external vendors to ensure timely delivery of goods or services needed for the project.
- Worked closely with managers and other staff members to ensure that projects are completed according to expectations.
- Cultivated relationships with peers and clients to drive project improvements and meet targets.
- Monitored and reported on issues that may impact timelines or budgets.
- Trained employees in processes and procedures to comply with company rules.
- Managed multiple projects simultaneously while adhering to established deadlines.
Contract Administrator
Boa Esperança Agricultural Cooperative - Capebe
Boa Esperança, Minas Gerais/ Brazil
02.2020 - 07.2022
- Collaborated with other departments to ensure that all stakeholders are informed about changes made to existing contracts.
- Provided updates on status of contract processes to upper management and other important personnel.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Gathered contractor quotes for careful review to determine best options for company.
- Organized and maintained documents, files and records.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Monitored contract performance to ensure that deadlines were met by both the client and contractor.
Executive Secretary
Scania Latin America LTDA
São Bernardo do Campo, São Paulo/BRAZIL
03.2018 - 12.2019
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Answered high volume of phone calls and email inquiries.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled confidential information in professional manner.
Education
MBA - Process And Quality Management
Uninter University
Brazil12-2021
Technologist - Secretariat
Uninter University
Brazil10-2020
Technologist - Foreign Trade
Uninter University
Brazil01-2014
Skills
- High-Quality Customer Support
- Collaborative Teamwork
- Effective Communication Skills
- Detail-Oriented Approach
References
Reference letter from previous manager available upon request.
Languages
Portuguese
Native/ Bilingual
English
Professional
German
Elementary
Certification
- Cambridge English Level 2 Certificate in ESOL International (Advanced) - Melbourne - January 2025
- Barista Training - National Rural Learning Service (SENAR/Brazil) - June 2023
- Coffee Classification and Tasting Course - National Rural Learning Service (SENAR/Brazil) - July 2023
- Coffee Roasting Course - Brazilian Specialty Coffee Association (BSCA/Brazil) - July 2023
- Complete Excel Course - Technoponta School (Brazil) - May 2012
References
References available upon request.
Software
Excel
Power Point
Word
SAP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Exceeded my target sales by 70% compared to last year.
Savings up to 25% of company's active contracts analyses.
Start-up of a new department and training of new team members.
Technology project for new customers and stakeholders.
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementPersonal development programsHealthcare benefitsWork-life balanceTimeline
Beauty Consultant
David Jones
10.2023 - Current
Project Analyst
Agroindustrial Cooperative of Varginha
08.2022 - 06.2023
Contract Administrator
Boa Esperança Agricultural Cooperative - Capebe
02.2020 - 07.2022
Executive Secretary
Scania Latin America LTDA
03.2018 - 12.2019
MBA - Process And Quality Management
Uninter University
Technologist - Secretariat
Uninter University
Technologist - Foreign Trade
Uninter University
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