Nathalie Pinder
Melbourne,Australia
Summary
Business analysis professional with proven track record of delivering impactful solutions for complex projects. Known for strong analytical skills and ability to translate business needs into technical requirements. Collaborative team player focused on achieving results and adapting to changing project dynamics.
Overview
26
26
years of professional experience
1
1
Certification
Work History
SENIOR BUSINESS ANALYST (NV1)
R/GA
12.2022 - 09.2025
- Contract assignment to work on a greenfield digital transformation project for a major government client
- Ideation and shaping ideas that solve customer problems into real tangible solutions
- Working with Stakeholder to formulate business requirements, functional and non-functional requirements, prioritisation and attaining high level delivery estimates
- Partnering with Solution Architects to identify end to end dependencies and solution quality contributing and supporting the development of the Plan On A Page (POAP) and System Architecture Description (SAD)
- Experience with a WebGL implementation
- Working with the scrum team and providing assistance where necessary to ensure that the desired business outcomes are realised
- Assisting with removing roadblocks as required
- Ensuring that the solutions are delivered to a high level of high quality so that it can deliver the expected business outcomes
- A key resource in the Project Governance Team embedded the following key processes Definition of Done/Ready, Change Impact Assessment process and templates, parts of the Service Design and Delivery Framework (SDDF), RAID (Risks, Issues, Assumptions and Dependencies), Decisions log, Estimation Tool
- Ensuring quality assurance and best practice across the BACoE
- Leading transition to service operational readiness, including creating an array of Standard Operating Procedures and Knowledge Base Articles
LEAD BUSINESS ANALYST
Kmart
10.2021 - 12.2022
- Fixed term assignment to manage and lead a team of Business Analysts to deliver an initiative that enhance and transform Kmart’s Product Technology
- Ideation and shaping ideas that solve customer problems into real tangible solutions
- Working with Stakeholders and Business Improvement Specialists to analyse functional and non-functional requirements, prioritisation and attaining high level delivery estimates
- Partnering with Solution Architects to identify end to end dependencies and solution quality
- Liaising regularly with the integration scrum teams/other scrum teams and providing assistance where necessary to ensure that the desired business outcomes are realised
- Assisting with removing roadblocks as required
- Ensuring that the solutions are delivered to a high level of high quality so that it can deliver the expected business outcomes
- Mentoring and coaching career development and performance management of Business Analysts and IT graduate in the Product Technology team
- Ensuring quality assurance and best practice across the BA Guild
LEAD BUSINESS ANALYST
AGL
04.2020 - 10.2021
- Managing and leading a team of Business Analysts to deliver initiatives that enhance AGL’s digital channels.
- Ideation and shaping ideas that solve customer problems into real tangible solutions
- Working with Stakeholder to analyse functional and non-functional requirements, prioritisation and attaining high level delivery estimates
- Mentoring and coaching career development and performance management of Business Analysts in the Digital BA Practice (up to 10 direct reports at a time)
- Ensuring quality assurance and best practice across the BA Guild
- Partnering with Solution Architects to identify end to end dependencies and solution quality
- Liaising regularly with product delivery leads and scrum teams and providing assistance where necessary to ensure that the desired business outcomes are realised
- Assisting with removing roadblocks as required
- Ensuring that the solutions are delivered to a high level of high quality so that it can deliver the expected business outcomes
SENIOR BUSINESS ANALYST
AGL
11.2019 - 04.2020
- Shaping Senior Business Analyst working in the TELCO GTM Project team and delivering initiatives for digital services.
- Shaping an analysis for telco products to support the residential retail market
- Attend and contribute to architectural discussions including solution design review and sign off
- Mentoring and coaching of Business Analysts in the Digital BA Practice
DIGITAL BUSINESS ANALYST
AGL
07.2017 - 11.2019
- Shaping and Scrum Business Analyst predominantly working in the Customer Portal (My Account), and Chatbot/Messaging team delivering initiatives to support Help & Support in AGL
- Shaping an analysis for Chatbot/Messaging to support the residential retail market
- Negotiation with stakeholders including architect and other scrum teams where opportunities were identified to modify designs to improve customer experience or minimise costs through simple handling of edge cases
- Attend and contribute to architectural discussions for new and existing initiatives including solution design review and sign off
- Leading and participating agile ceremonies (sizing, program increment planning, sprint planning, stand-ups, retrospectives, backlog grooming, kick-offs and product walkthroughs)
- Development of living document for initiative delivered including documentation of edge cases and introducing new features to the broader BA Practice
- Gathering and analysis of utterances and intent categorisation
- Mapping and contribution to conversation flow designs
- Implementing agile processes and documentation for a newly created scrum team
- Decomposing initiatives into epics and stories
- Post go-live support for new changes and transition to operations
- Participating recruitment process for new Help & Support Business Analysts
- Facilitating utilities 01 and Chatbot/Messaging sessions to the broader team and new team members
DIGITAL TEAM LEAD - SAP CENTRE OF EXCELLENCE
Origin Energy
01.2012 - 01.2017
- Provide direction, instruction and guidance in development of Origin’s customer facing digital channel. Act as the intermediate between business and IT stakeholders to ensure solutions are aligned with organisation strategic goals as well as IT operation excellence. Specifically, this entails:
- Preparing business cases which define potential benefits, options for achieving these benefits through development of new or changed processes & associated business risks
- Provide governance and business change programs & solution enhancements
- Work collaboratively with delivery Senior Solution Designers & Service Providers to review solutions & provide further information needed to validate the solution to ensure accurate delivery of business requirements
- Leverage of standard solution functions and ensure simplification of non-standard solution enhancements to maximise ROI
- Develop designs which are consistent with SAP enhancement & product strategy
- Monitor delivery of agreed requirements to ensure timelines and budget
- Monitoring of risks and issues as they arise
- Post go-live support for new changes and transition to operations
- Task allocation, mentoring and development of team members
SAP DIGITAL QUALITY ASSURANCE CONSULTANT
Contact Energy
09.2013 - 03.2014
- Part of a special contingent who went to assist Contact Energy’s (2nd largest NZ electricity and gas retailer) retail transformation with the focus on the digital channel.
- Reviewed digital channel functionalities to ensure alignment of business rules and processes with the core solution
- Hands on test execution of key functionalities
- Provided lessons learnt sessions to business and IT stakeholders
SENIOR SAP SALES AND MARKETING BUSINESS ANALYST
Origin Energy
01.2011 - 01.2012
- Worked primarily in a Business Analysis and SAP IT support role. During this period, I also transitioned into Origin’s Online Services transformation project.
- Primary intermediary between business customers and the information technology group
- Developed effective and efficient system solutions for Business requirements
- Level 2 SAP Application support - Defect and Problem Management
- End to end ownership of requests for change and managing their delivery
- Online Services Transformation Project
- Review of the Online Services Solution - functional and integration
- Writing, review and execution of SST, SIT and UAT test cases
- Lead the preparation of training material for the Online Solution for IT and Business staff
SAP RETAIL TRANSFORMATION SME/TEST LEAD - SALES & MARKETING
Origin Energy
01.2009 - 01.2011
- Worked on a major retail transformation project for Origin. I represented the Business as a Subject Matter Expert (SME) for Sales & Marketing, Product, Pricing and Channel Strategy
- Completion of Blueprinting Design Documents and Functional Specifications
- Test Lead for Sales and Marketing
- Write, review and execute of SST, SIT and UAT test cases
- Positive and strong engagement with Business Stakeholders
- Developed a strong network of professional relationships both internally and externally
- Increase SAP CRM and ISU knowledge in the areas of Product Build, Master Data Template (MDT), Quote, Contract & Product Change Management, Product Proposal and Bill Simulation, Campaign Management, BP, CRM Service Orders
MARKET CAPABILITY EXECUTIVE
Origin Energy
01.2006 - 01.2009
SALES & MARKETING ADMINISTRATOR
Freelance Global
01.2004 - 01.2006
PRODUCT DEVELOPMENT CONSULTANT/WEB ADMINISTRATOR
ADP Employee Services
01.2000 - 01.2004
Education
Bachelor of Business & Bachelor of Tourism - Marketing
Monash University
01.1999
Victoria Certificate of Education - undefined
Mater Christi College
01.1995
Skills
- Requirements gathering
- Analysis
- Problem solving
- Driving outcomes
- Agile methodology
- Stakeholder management
- Business process mapping and improvement
- Web and Mobile Applications
- Azure DevOps
- Jira/Confluence
- MS Office (Project, Visio, Teams)
- Slack
- API tools (Azure, Swagger)
- Miro
Certification
- Connected Conversations 2019
- Microsoft Azure Fundamentals 2019
- Watson NLP Fundamentals 2019
- SAP Solution Manager - Implementation Projects with SAP Solution Manager 2014
- Lean six sigma course - yellow belt advance program 2013
- ITIL Foundation Course 2013
- IT Process Workshop (Saxton Training Facility) 2011
- SAP CRM & ISU Training (SAP) 2010
- Project Management (Drake Training Services) 2008
- Siebel Campaign Management (Oracle) 2008
- Website Design & Concepts 2003
- Microsoft Excel/Access Advance Course (Online Smartforce Learning) 2003
Timeline
SENIOR BUSINESS ANALYST (NV1)
R/GA
12.2022 - 09.2025
LEAD BUSINESS ANALYST
Kmart
10.2021 - 12.2022
LEAD BUSINESS ANALYST
AGL
04.2020 - 10.2021
SENIOR BUSINESS ANALYST
AGL
11.2019 - 04.2020
DIGITAL BUSINESS ANALYST
AGL
07.2017 - 11.2019
SAP DIGITAL QUALITY ASSURANCE CONSULTANT
Contact Energy
09.2013 - 03.2014
DIGITAL TEAM LEAD - SAP CENTRE OF EXCELLENCE
Origin Energy
01.2012 - 01.2017
SENIOR SAP SALES AND MARKETING BUSINESS ANALYST
Origin Energy
01.2011 - 01.2012
SAP RETAIL TRANSFORMATION SME/TEST LEAD - SALES & MARKETING
Origin Energy
01.2009 - 01.2011
MARKET CAPABILITY EXECUTIVE
Origin Energy
01.2006 - 01.2009
SALES & MARKETING ADMINISTRATOR
Freelance Global
01.2004 - 01.2006
PRODUCT DEVELOPMENT CONSULTANT/WEB ADMINISTRATOR
ADP Employee Services
01.2000 - 01.2004
Victoria Certificate of Education - undefined
Mater Christi College
Bachelor of Business & Bachelor of Tourism - Marketing
Monash University
Publications
- Last Conference 2019
- 1ST Conference 2018, 2020
- IIBA Professional Day 2018
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