Baseball
Nathan Allen-Jones
Greenway
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 8 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
1
1
Language
Work History
Director
Malt And Barley Purveyors
05.2021 - Current
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced customer collaboration through regular communication, goal setting, and performance evaluations.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Area Sales Manager
Schneider Electric
06.2020 - 03.2021
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
- Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
- Developed comprehensive territory plans that ensured efficient allocation of resources and maximized productivity for the entire area.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
- Streamlined internal processes by working closely with cross-functional teams such as operations, logistics, and finance departments to ensure smooth transactions for customers.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
Area Sales Manager
Royal Foods Pty Ltd
08.2019 - 06.2021
- Grew the 2020 snow revenue by 20% in the middle of covid with numerous challenges in front of me. Half capacity mountain, 3 week late start to the season and also the removal of buffets.
- Analyzed sales data and kept up to date with market trends
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Built lasting relationships with clients through outstanding customer service interactions
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets
Business Development Manager
Spirits Platform Pty Ltd
01.2019 - 07.2019
- Lead company with an average of 156 new distributions a month . Next closest total was 77
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth
- Directed product development efforts using industry-specific tools to increase sales and overall company productivity
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Capitalized on industry and marketplace trends to strategize solutions and enhance business operations
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Worked with existing customers to increase purchases of products and services
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability
- Consistently exceeded quotas through penetration of new accounts
Group General Manager
The Burley Group
11.2018 - 03.2019
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Applied knowledge of previous needs and forecasted business levels to estimate required supplies on weekly basis.
- Performed continuous evaluations of business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Carefully interviewed, selected, trained and supervised staff.
- Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Conducted ongoing supplier evaluations to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Assisted various business groups with document organization and dissemination during acquisitions.
Front Of House Manager
Royal Canberra Golf Club
01.2018 - 12.2018
- Troubleshoot bar inventory issues, ordering supplies.
- Regularly to maintain appropriate inventory levels.
- crucial for effective customer service and be in charge of loss prevention
- Problem-solve and negotiate a diversity of customer service issues by assessing problem situations and using conflict resolution
- Recruitment and development of team members and succession planning.
- Create and design wine lists and beverage offerings.
- Took the food and beverage offering to a profit first time in close to 5 years Created numerous special events, whisk(e)y nights & themed nights
- Worked extremely close with the General Manager to create a new positive culture within the club
- Created a working partnership with Asahi Premium Beverages to create a better draught beer selection outside of our CUB agreement.
- Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data.
- Maintained an atmosphere of enthusiastic customer service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
Group Beverage Manager
Harvac Group, Canberra CBD, Sage, Kokomo's & Akiba Restaurant's
08.2016 - 01.2018
- Troubleshoot bar inventory issues, ordering supplies
- Regularly to maintain appropriate inventory levels
- Crucial for effective customer service and be in charge of loss prevention
- Problem-solve and negotiate a diversity of customer service issues by assessing problem situations and using conflict resolution
- Recruitment and development of team members and succession planning, oversee the three bar managers of the venues
- Create and design cocktail, spirit and wine lists individual to the theme of each venue
- Simultaneously oversee the beverage offerings for all three locations Create Kokomo's offering from scratch including creating our own Pineapple Lager in conjunction with Bentspoke Brewery & also successfully convert a 7/11 style slushie machine to pouring alcoholic slushies
Manager
Royal Saxon
01.2016 - 08.2016
- Troubleshoot bar inventory issues, ordering supplies
- Regularly to maintain appropriate inventory levels
- Crucial for effective customer service and be in charge of loss prevention
- Problem-solve and negotiate a diversity of customer service issues by assessing problem situations and using conflict resolution
- Recruitment and development of team members and succession planning, supervise all staff of up to 45 at any one time in accordance with company policies, procedures, health and safety regulations, licensing and customer service skills
- Create and design cocktail, spirit and wine lists Organize and liaise with management, security, Dj's, promoters, chef's and functions on a regular basis
- Roster staff fairly according to availabilities Simultaneously manage 2 bars over two levels with a combined capacity of 350pax, with divergent genres
- Co ordinate up to 5 security staff on any one night
- Reconcile all tills, safe and ATM on a weekly basis
- Assess and complete all maintenance within the venue weekly
- Fortunately I am extremely experienced within hospitality and am fairly knowledgeable in all aspects so I am hands on in all aspects of the venue
General Manager
Baroq House, Melbourne CBD
09.2013 - 03.2015
- Troubleshoot bar inventory issues, ordering supplies
- Regularly to maintain appropriate inventory levels crucial for effective customer service and be in charge of loss prevention
- Problem-solve and negotiate a diversity of customer service issues by assessing problem situations and using conflict resolution
- Recruitment and development of team members and succession planning, supervise all staff of up to 70 at any one time in accordance with company policies, procedures, health and safety regulations, licensing and customer service skills
- Create and design cocktail, spirit and wine lists
- Organize and liaise with management, security, Dj's, promoters, chef's and functions on a regular basis
- Roster staff fairly according to availabilities Simultaneously manage 4 bars over three levels with a combined capacity of 303pax, with divergent genres
- Co ordinate up to 7 security staff on any one night
- Reconcile all tills, safe and ATM on a weekly basis
- Assess and complete all maintenance within the venue weekly
- Fortunately I am extremely experienced within hospitality and am fairly knowledgeable in all aspects so I am hands on in all aspects of the venue
- Within the first twelve months I took the Bevinco rating from a 94% quarterly average to a 101% average quarterly (paperwork available on request)
General Manager
Hugos Group
01.2009 - 02.2013
- Troubleshoot bar inventory issues, ordering supplies
- Regularly to maintain appropriate inventory levels
- Oversee the kitchen, delivery of food and upcoming menu's Organize and liaise with management, security, Dj's, promoters, chef's and functions on a regular basis
- Roster staff fairly according to availabilities
- Report daily to licensee in regards to evening trade, incidents and feedback Simultaneously manage 4 bars with a combined capacity of 550pax, with divergent genres Co ordinate up to 9 security staff on any one night
- Run venue in kings cross that due to a strict door policy prides itself on our minimal incidents and being the safest venue in the Cross
- Understand and cohere too strict licensing restrictions opposed on Kings Cross Venues in 2012
- Delivered business strategy and developed systems and procedures to improve quality and efficiency of operations
Operations Manager
Polo Lounge and Supper Club
06.2008 - 01.2009
- Troubleshoot bar inventory issues, ordering supplies regularly to maintain appropriate inventory levels crucial for effective customer service
- Problem-solve and negotiate a diversity of customer service issues by assessing problem situations and using conflict resolution
- Hire, train, and supervise bar staff of up to 15 in accordance with company policies, procedures, health and safety regulations, and customer service skills
- Organize and co-ordinate functions on a regular basis Creating a daily stocktake spreadsheet.
- Create and design cocktail and wine lists Organize and liaise with senior management, security, Dj's, promoters, bands and caterers
- Roster staff fairly according to availabilities Co-ordinate staff to adhere to recent changes of license, regarding lockout and plastic glassware
- Report daily to licensee in regards to evening trade, incidents and feedback
- Simultaneously manage two levels with a combined capacity of 450pax, with divergent genres This venue was essentially two venues in one with a high end cocktail bar on level 2 and a live music venue on level 1 which at times could be difficult, was essential in preparing me for my future development.
Manager
Royal Cricketers Arms
06.2005 - 05.2007
- Troubleshoot bar inventory issues, ordering supplies regularly to maintain appropriate inventory levels crucial for effective customer service
- Problem-solve and negotiate a diversity of customer service issues by assessing problem situations and using conflict resolution
- Hire, train, and supervise bar staff of up to 12 in accordance with company policies, procedures, health and safety regulations, and customer service skills
- Organize and co-ordinate functions on a regular basis.
- Create and design cocktail and wine lists.
- Oversee the kitchen trade, food service and ensure tickets come out on time Key Largo Bar & Brasserie (Sydney).
Bar Manager
Key Largo
03.2004 - 06.2005
- Supervision of the daily operation of the Bar, Restaurant and Bottleshop areas Organize and co-ordinate functions on a regular basis Working knowledge of TAB and Gaming.
- Rostering, supervising and organization of staff Develop and train staff Stock Control.
- Float, Till and ATM reconciliations.
- Liaison with Senior Management, chef's directors and Security Create and design wine and cocktail lists Homebar (Darling Harbour, Sydney).
Supervisor/Bar Manager
Homebar
02.2001 - 05.2004
- Assist up to 300 customers at any one period of time in a fast paced, stressful environment
- Troubleshoot bar inventory issues, ordering supplies regularly to maintain appropriate inventory levels crucial for effective customer service
- Problem-solve and negotiate a diversity of customer service issues by assessing problem situations and using conflict resolution
- Hire, train, and supervise bar staff of seven in accordance with company policies, procedures, health and safety regulations, and customer service skills
- Liaison with Senior Management and Security Create and design cocktail and wine lists.
Education
High School Diploma - undefined
Mitchell High School
Sydney2000
Skills
- Product development
- Operations Management
- Recruitment
- Recipes and menu planning
- Project Management
- Customer service
- Organized
- Efficient multi-tasker
- Budget administration
- Employee scheduling
- Exceptional interpersonal communication
- Budgeting
- Human resources management
- Goal attainment
- Staff training/development
- Coaching and mentoring
- Effective leader
- Problem-solving skills
Accomplishments
- Nominated for Bar Manager of the Year 2010 (Hugos) & 2014 (Baroq) Alia Awards
- Owner of Drinks By Design Training, Events, Bar Design, Consultancy and Loss Prevention Company 2010-Current
- Manager of Hugos Lounge whilst winning Nightclub of the year 4 years running Australian Bar Awards
- Took Baroq House to its first Nightclub of the year nomination in 9 years of trade 2014 Alia Awards & Bartender Awards
- Chartreuse Mixability State Finalist 2005 & 2006
- Suntory Cup National Finalist 2005 (placed 2nd)
- Jagermeister Master the Hunt NSW Winner 2010.
Additional Information
- Other: RSA (NSW&VIC) & RCG (ACT) certificates.
- Unrestricted Car, Motorcycle & Boat Licences
- List of references on request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Outdoors
Family
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Director
Malt And Barley Purveyors
05.2021 - Current
Area Sales Manager
Schneider Electric
06.2020 - 03.2021
Area Sales Manager
Royal Foods Pty Ltd
08.2019 - 06.2021
Business Development Manager
Spirits Platform Pty Ltd
01.2019 - 07.2019
Group General Manager
The Burley Group
11.2018 - 03.2019
Front Of House Manager
Royal Canberra Golf Club
01.2018 - 12.2018
Group Beverage Manager
Harvac Group, Canberra CBD, Sage, Kokomo's & Akiba Restaurant's
08.2016 - 01.2018
Manager
Royal Saxon
01.2016 - 08.2016
General Manager
Baroq House, Melbourne CBD
09.2013 - 03.2015
General Manager
Hugos Group
01.2009 - 02.2013
Operations Manager
Polo Lounge and Supper Club
06.2008 - 01.2009
Manager
Royal Cricketers Arms
06.2005 - 05.2007
Bar Manager
Key Largo
03.2004 - 06.2005
Supervisor/Bar Manager
Homebar
02.2001 - 05.2004
High School Diploma - undefined
Mitchell High School
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