Nathan Atkinson
Marsden Park,NSW
Summary
Dependable, professional and service-focused Driver motivated to deliver consistent, prompt and courteous service. Highly organized and efficient with excellent time management abilities. Always ready to go above and beyond to satisfy customers with exceptional service.
Overview
19
19
years of professional experience
Work History
Courier
Allied Express Australia
Bankstown
01.2013 - 12.2023
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Communicated with customers to coordinate delivery times.
- Ensured all packages were properly labeled and sealed.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Delivered items to residential addresses within specified time frames.
- Provided excellent customer service by answering questions about delivery status.
- Assessed size, weight, and special handling requirements of each package.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Drove vehicle to transport goods between locations safely and efficiently.
- Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
- Operated pallet jacks to move large parcels across warehouses and facilities.
- Performed regular maintenance checks on vehicles including oil changes and tire rotations.
- Adhered to traffic laws while operating company vehicle according to regulations.
- Reported any accidents or incidents involving self or others immediately following incident.
- Checked contents of shipment against shipping documents prior to leaving warehouse.
- Coordinated parcel delivery using strong time management skills.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Sorted shipments and scheduled routes to meet company standards and time requirements.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Quickly responded to customer inquiries to improve business relationships.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
- Communicated customer complaints, requests and feedback to company management.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Tracked delivery records with manifests using PDA for customer signatures.
- Obtained official signatures and required payments for different types of deliveries.
Owner/Swimming Pool Technician
Little Fishes Swim School
Plumpton
01.2010 - 12.2023
- Performed regular maintenance and repair of pool pumps, filters, chlorinators, heaters, and other equipment.
- Inspected pools for leaks and structural damage.
- Tested water pH levels to ensure proper chemical balance.
- Adjusted chemical levels as necessary to meet health codes.
- Cleaned skimmers, filter baskets and backwashed filters as needed.
- Checked safety equipment such as ladders, handrails and diving boards.
- Maintained records of all maintenance performed on each pool.
- Replaced broken tiles in the swimming pool area.
- Repaired or replaced faulty plumbing lines in pools.
- Provided guidance on how to properly maintain a swimming pool.
- Inspected automatic cleaners for proper operation.
- Removed debris from the bottom of the pool using vacuums or brushes.
- Conducted regular inspections of the pump room to ensure safety regulations are met.
- Ensured that all chemicals used were stored safely away from children or pets.
- Checked pumps regularly for signs of wear or malfunctioning parts.
- Monitored water temperature to ensure it was within acceptable range for swimmers' comfort.
- Removed debris from around pool for cleanliness and to satisfy customers.
- Inspected and adjusted pool water levels for optimum functioning and comfort.
- Collected water samples to check chemistry and added proper chemicals to meet level requirements.
- Performed basic repairs and maintenance service to maintain pool functionality.
- Operated vacuum equipment, used hand tools and emptied skimmers to keep pools in pristine condition.
- Safely handle hazardous chemicals such as sodium or calcium hypochlorite, and test kit materials.
- Completed seasonal shutdown of pools by draining, covering and storing equipment.
- Inspected pool equipment for proper functioning of pumps, filters and control equipment.
- Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
- Vacuumed, brushed and cleaned pools to maintain proper functionality and pH.
- Stocked inventory of pool chemicals and cleaning materials.
- Notated and informed management teams of mechanical issues and unsafe conditions.
- Performed upkeep and maintenance of mechanical rooms.
- Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage.
Owner/Cafe Manager
Little Cafe
Plumpton
01.2010 - 12.2017
- Developed and implemented customer service policies and procedures for cafe staff.
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Recruited, trained, managed and evaluated cafe staff performance.
- Maintained an accurate cash register system at all times during business hours.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Planned weekly menus based on seasonal availability of ingredients and customer preferences.
- Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
- Monitored food quality regularly to ensure it was up to required standards.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Resolved conflicts between team members in a professional manner.
- Analyzed financial data related to sales, profits, budgeting., in order to make informed decisions regarding the cafe's future direction.
- Negotiated contracts with vendors for services such as cleaning or maintenance that would benefit the cafe's operations.
- Established relationships with local businesses or organizations that could refer customers to the cafe.
- Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Trained new employees to perform duties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved problems or concerns to satisfaction of involved parties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected dining and serving areas for cleanliness and proper setup.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Rose Farm Assistant Manager
Stanhope Florist & Rose Farm
Stanhope
01.2005 - 12.2009
- Greeted customers and answered their inquiries about flower arrangements.
- Inspected incoming shipments of fresh flowers for quality assurance purposes.
- Cultivated plants in greenhouses according to established procedures.
- Performed routine maintenance tasks such as watering plants, trimming foliage, sweeping floors.
- Disposed of waste materials in accordance with company policies and procedures.
- Ensured compliance with health and safety regulations at all times.
- Provided advice regarding proper care of plants and flower arrangements.
- Coordinated deliveries with couriers while ensuring accuracy of addresses.
- Handled customer complaints professionally and referred them to management when appropriate.
- Restocked inventory when necessary to maintain adequate supplies on hand.
- Adhered to company policies and procedures at all times.
- Assisted owners with making merchandise purchasing decisions for shop.
- Collaborated with vendors via telephone, email and text prior to large events to coordinate delivery and set up.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Delivered and set up flower arrangements for banquets, weddings and funerals.
- Established processes to ensure efficient workflow throughout the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Education
Certificate - Aquatic Technical Operations
Royal Life Saving Society
Castle Hill, NSW01-2011
Certificate III - Commercial Cookery
TAFE
Darlinghurst, NSW01-1997
High School Certificate -
Trinity Grammer
Summer Hill01-1989
Skills
- Logistics and Transportation
- Attention to Detail
- Time Management
- Road Safety Knowledge
- Problem-Solving Capabilities
- Delivery Management
- Paperwork Management
- Route Planning Expertise
- Exceptional Customer Service
- Licensed Driver in NSW
- Vehicle Maintenance
- Safe Driving Practices
Affiliations
- Hobbies include playing softball with my eldest daughter and taking my youngest daughter to beginners soccer.
References
- On request
Timeline
Courier
Allied Express Australia
01.2013 - 12.2023
Owner/Swimming Pool Technician
Little Fishes Swim School
01.2010 - 12.2023
Owner/Cafe Manager
Little Cafe
01.2010 - 12.2017
Rose Farm Assistant Manager
Stanhope Florist & Rose Farm
01.2005 - 12.2009
Certificate - Aquatic Technical Operations
Royal Life Saving Society
Certificate III - Commercial Cookery
TAFE
High School Certificate -
Trinity Grammer
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