Nathan Azzopardi
Summary
Motivated and enthusiastic professional with 7+ years of customer service experience in the hospitality industry. Demonstrates strong interpersonal skills and excels in collaborative team environments to drive company success. Committed to delivering exceptional service, proactively anticipating customer and staff needs, and upholding high company standards to ensure utmost customer and team satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Crown Casino
01.2021 - 01.2024
- Previously employed as a Shift Supervisor at Melbourne Crown Casino, where I oversee the daily operations and ensure a smooth and efficient workflow during my shifts
- I lead and motivate the team to deliver exceptional customer service and maintain high standards of quality and safety
- Manage and coordinate staff schedules to ensure adequate coverage and efficient operations
- Provide guidance and support to team members, fostering their professional growth and development
- Address customer inquiries and resolve any issues to ensure customer satisfaction
- Implement policies and procedures to maintain a safe and hygienic work environment
Duty Manager
Crown Casino
01.2019 - 01.2021
- Previously employed as a duty manager at Melbourne Crown Casino where I would oversee staff breaks, customer complaints and refunds
- I’d have to count, managed the cash counting and securely depositing the funds for the nightclub
Bussy/Bartender
Crown Casino
01.2016 - 01.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for tomorrows shift, closing out cash drawers, and stocking inventory.
- Efficiently opened and closed the bar according to established procedures, ensuring preparedness for each shift.
Kitchen hand
Hog Breath Cafe, Watergardens
06.2015 - 12.2016
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Inventory control
- Operations management
Certification
- Responsible service of alcohol certificate
- Occupational health and safety certificate
Timeline
Supervisor
Crown Casino
01.2021 - 01.2024
Duty Manager
Crown Casino
01.2019 - 01.2021
Bussy/Bartender
Crown Casino
01.2016 - 01.2019
Kitchen hand
Hog Breath Cafe, Watergardens
06.2015 - 12.2016