Nathan Bala
Transport Manager
Kealba,VIC
Summary
PERSONAL ATTRIBUTES Exceptional organisational, planning, presentational and time management skills. Strong leadership qualities with a powerful sense of initiative, flexibility & accountability. Customer-focused coupled with excellent problem solving and decision-making abilities. Highly analytical and detail orientated with a continuous improvement mindset. Communicator and motivator with the ability to influence internal and external stakeholders. Totally committed to the success of the organisation. Exemplary work ethic; high degree of professionalism.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
State Transport Manager
Prosegur
Kensington , Victoria
12.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Depot Manager
Transit Systems, Sita Buslines
West Footscray , Victoria
10.2016 - 11.2022
- Lead efforts to recruit new employees with the goal of attracting and retaining qualified individuals as well as manage quality assurance programs
- Supervise employees, including making decisions about hiring, evaluating, scheduling/work assignments, work procedures, resolving conflicts and training, as needed
- Engage in direct customer service and support functions
- Effectively handle customer enquiries and promptly resolve employees’ issues
- Engage in evaluating and reporting on department metrics to upper management
- Regularly allocate drivers’ weekly and daily rosters, buses and dispatch, as required
- Seamlessly provide drivers training and vigorously involve in the recruitment process
- Assist in performing all tasks necessary to achieve the company’s mission & execute staff succession & growth plans
- Accurately determine and recommend training needs and planning, coordinating & overseeing the day-to-day operations
- Key Achievements:
- Successfully and efficiently managed west Footscray bus depot with more than 400 drivers and 300 buses, including private charter, public transport and schools’ buses
- Effectively served as liaison to other team members, including interacting with managers of different areas of the company, presenting findings to key stakeholders and higher management.
OPERATIONS SUPERVISOR
Ventura Bus Lines
05.2016 - 10.2016
- Regularly evaluated the performance of assigned employees, delivered positive and/or negative feedback & professionally addressed any shortcomings
- Seamlessly provided drivers training and assisted in the recruitment process
- Precisely allocated to drivers’ daily rosters and engaged in allocating buses and dispatch
- Faultlessly & consistently developed strategies to improve department metrics and performance
- Engaged in training and supervising new employees and tracking and measuring staff performance
- Efficiently improved the work environment and operations of the department and the company as a whole
- Key Achievements:
- Efficiently maintained Moorabbin depot with around 70 drivers and 50 buses, as required
- Successfully designed and implemented departmental policies, procedures, goals & objectives, as instructed.
GENERAL MANAGER
Lyca Mobile Group
01.2014 - 01.2016
- Participated in introducing a new mobile provider in Australia by liaising with the government, regulatory authorities and other support providers, as required
- Directed the employee assessment process, as required
- Continuously provided solutions to various business-related issues
- Successfully introduced GT Mobile and Lyca Mobile under one umbrella
- Seamlessly ensured staff followed applicable health and safety regulations
- Engaged in preparing regular reports for upper management, as instructed
- Oversaw recruitment & training of new employees & ensured the staff work productively and develop professionally
- Key Achievements:
- Consistently evaluated and improved operations and financial performance
- Effectively managed more than 3,000 marketing and 200 sales assistances with three different operations managers
- Served as a brand launching manager when they introduced Lyca Mobile in Victoria & later promoted to a general manager.
PROJECT MANAGER - SOFTWARE DEVELOPMENT
Golden Dreams
01.2008 - 04.2010
SOFTWARE DEVELOPER
Virinda
12.2006 - 01.2008
- More information about employment history available on request
- PROFESSIONAL ACHIEVEMENTS
- Successfully developed various customer software, from hospital management and maintenance systems to booking, library and financial systems, as required
- Effectively managed large organisations with many employees
- Participated in a telecommunication industry summit in Germany; represented Lyca mobile in 2011 and did a speech and presentation on the stage of more than 1,000 people representing the telecommunication industry
- Worked in many different industries with people from different cultures and in more than six countries
- Successfully broke through the mobile industry and introduced a new mobile provider to their customers in Australia
- Registered & introduced Lyca mobile in Australia and liaised with all the relevant authorities, suppliers and contractors.
Education
MBA - Business Administration
Melbourne Business School
Melbourne 04.2023 - Current
Graduate Certificate - Business Administration
Victoria University
07.2021 - 03.2023
Bachelor of Science - Software Engineering
Staffordshire
England 11.2006 - 07.2009
NIIT Diploma - Software
NIIT
01.2004 - 05.2006
Skills
- PROFESSIONAL SKILLS
- Public Speaking
- Marketing Skills
- Budget Planning
- Leadership Skills
- Business Analytics
- Time Management
- Software Development
- Program/Project Management
- Strategic Planning & Execution
- B2B Sales
- Graphic Design
- Contract Management
- Scheduling & Rostering
- High Attention to Detail
- Business Administration
- Great Interpersonal Skills
- Excellent Communication Skills
- Organisational & Prioritising Skills
- CORE COMPETENCIES
- Resilient and flexible Senior Operations Supervisor and strategic leader with powerful ability to engage and influence across a range of stakeholders, accentuated by the ability to embrace complexity and provide clarity of focus on essential priorities
- The seamless ability to learn quickly and efficiently adapt to and manage changing, challenging, complex and difficult environments & circumstances
- A self-motivated professional, highly skilled in time-management and commanding enhanced interpersonal skills essential for seamless interaction at all levels
- Equipped with sharp analytical, decision-making and problem-solving skills, accentuated by exceptional communication and stakeholder engagement capabilities
- An experienced Operations Supervisor able to lead a team and balance budgets, meet consistently changing deadlines and strictly adhere to best workplace safety practice, reporting and OHS policies and procedures
- CORE COMPETENCIES (Cont’d)
- Commands a strong drive for success and excellent track record of professional achievements coupled with extraordinary commercial acumen and an extensive knowledge of margin and profit drivers
- Motivated to achieve success, with a proven history of KPI success and contract retention
- Commands excellent customer focus, involving the establishment of long-term client relationships coupled with ability to accurately identify key opportunities to increase revenue within a business, whilst minimising costs
- Displays multi-disciplinary and ethical leadership; with faultless ability to manage a business at strategic and operational levels across any organisation and effectively communicate with a broad range of customers and stakeholders
- Total commitment to customer value, service excellence & natural ability to effectively manage complex negotiations
- COMPUTER SKILLS
- Microsoft Office Suite Proficient Programming IT Support Proficient
- VOLUNTARY WORK
- Contract Development and Management
- Corporate Social Responsibility
- Verbal and Written Communication
- Customer Relationship Management
- Business Planning
- Business Management Principles
- Health and Safety Regulations
- Supply Chain Management
- Managing Employee Relations
- Business Process
- Human Resource Management
- Managing Career Progression
- Maintenance and Repair Management
- Risk Management
- Product Management and Branding
- Business Intelligence
- Coaching and Mentoring
Affiliations
A highly effective, dynamic, resilient and enthusiastic Transport Manager with extensive business developments achievements fostered through a client-centric approach for success. Commands a robust industry track record based on more than 15 years of employment history in the transport, telecommunications and software development sector. Demonstrated a combination of strategic, operational, financial, technical, people and business management experience. Extensive experience in leading business development, client engagement and business operations. Outstanding financial management and stakeholder management skills and an exceptional ability to lead teams in driving the success of operations. Highly capable of assessing situations quickly, specifying the needs of an organisation with extreme accuracy, delivering contemporary technological solutions and initiating efficient and seamless organisational developments. Willing to take up a new challenge in a leading progressive company providing opportunities to apply knowledge, transferrable skills & passion for enabling growth through strategic high-touch relationship management leading to organisational, team and personal success. Ready to work as an Operations Manager, General Manager or Coordinator.
Additional Information
- More information about references available on request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
MBA - Business Administration
Melbourne Business School
04.2023 - Current
State Transport Manager
Prosegur
12.2022 - Current
Graduate Certificate - Business Administration
Victoria University
07.2021 - 03.2023
Depot Manager
Transit Systems, Sita Buslines
10.2016 - 11.2022
OPERATIONS SUPERVISOR
Ventura Bus Lines
05.2016 - 10.2016
GENERAL MANAGER
Lyca Mobile Group
01.2014 - 01.2016
PROJECT MANAGER - SOFTWARE DEVELOPMENT
Golden Dreams
01.2008 - 04.2010
SOFTWARE DEVELOPER
Virinda
12.2006 - 01.2008
Bachelor of Science - Software Engineering
Staffordshire
11.2006 - 07.2009
NIIT Diploma - Software
NIIT
01.2004 - 05.2006
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