Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Beaumont

Canberra,ACT

Summary

With a rich entrepreneurial journey spanning over a decade, I began my career by owning and operating a successful commercial concrete business. Through dedication, hard work, and a keen business acumen, I navigated the complexities of the construction industry, delivering quality and innovative concrete solutions to our clientele.

After a rewarding decade in the concrete sector, I ventured into the realm of Glass Fiber Reinforced Polymer (GFRP) material supply. While this transition presented new challenges and opportunities, unfortunately, the venture faced cash flow constraints leading to the business going into liquidation. Despite this setback, I embraced the valuable lessons learned and sought out new avenues to apply my skills and expertise.

Currently, I serve as the Customer Success Manager and Head of Sales for Australia at Pultron, a leading company specializing in advanced composite solutions. In this role, I am responsible for enhancing customer relationships, driving sales growth, and leading a dynamic sales team across Australia. Leveraging my extensive experience in business operations, customer engagement, and sales strategies, I am committed to delivering exceptional value to our customers and contributing to Pultron's continued success in the market.

My journey has been defined by resilience, adaptability, and a relentless pursuit of excellence. I am passionate about leveraging my diverse skill set and industry knowledge to drive business growth, foster meaningful relationships, and achieve shared success with my team and clients alike.

Overview

10
10
years of professional experience

Work History

Customer Success Manager

Pultron Composites
05.2023 - Current
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
  • Created customer support strategies to increase customer retention.
  • Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
  • Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Fostered a client-centric culture within the organization, instilling a shared commitment towards delivering top-notch service.
  • Generated reports and communicated results to stakeholders to provide insights into customer success.
  • Implemented effective communication strategies that fostered long-lasting connections with customers.
  • Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.

Managing Director

Reon
11.2022 - 05.2023
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
  • Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
  • Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
  • Led development of comprehensive business plan to maximize profitability and company performance.
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
  • Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Promoted a culture of continuous learning by investing in employee development programs and resources.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Business Owner

Beaumont Concreting
01.2014 - 11.2022
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Optimized workflow by analyzing operational data and implementing process improvements.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.

Education

Small Business Administration And Management

Australian Institute of Management
Canberra, ACT
03.2017

Skills

  • Customer Account Management
  • Customer Relationship Building
  • Customer Retention
  • Client Relations
  • CRM Software
  • Strategic Planning
  • Customer Relations
  • Customer Needs Assessment
  • Client service optimization
  • Training and mentoring
  • Customer Service
  • Proficient in [Software]
  • Stakeholder Management
  • Research and due diligence
  • Negotiation
  • Sales proficiency
  • Inter-department collaboration
  • Pipeline Development
  • Business Development
  • Sales management
  • Schedule Management
  • Report Analysis
  • Teamwork and Collaboration
  • Negotiation and Conflict Resolution
  • Work Planning and Prioritization
  • Team Development
  • Process Improvement

Timeline

Customer Success Manager

Pultron Composites
05.2023 - Current

Managing Director

Reon
11.2022 - 05.2023

Business Owner

Beaumont Concreting
01.2014 - 11.2022

Small Business Administration And Management

Australian Institute of Management

Similar Profiles

CREATE PROFILE
Nathan Beaumont