Bella-Rose Wilson
Wolgan Valley,NSW
Summary
Dynamic and results-oriented professional with extensive experience at Hungry Jack's, customer satisfaction improvements, achieving a significant overhaul in service protocols. Expert in food safety and preparation, excelling in organizational skills and multitasking. Proven mentor, I've effectively trained new staff, ensuring high-quality standards and operational efficiency.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Hospitality Worker/Fast Food Worker
Hungry Jack's
10.2022 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Trained newly hired employees on routine tasks and customer service.
Education
Lithgow High School
Lithgow, NSWSkills
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Supply Restocking
- Excellent Communication
- Organizational Skills
- Multitasking Abilities
- Coaching and Mentoring
Accomplishments
promoted to team leader within 6 months.
Won "Employee of the Month" award each month for three months in a row.
promoted to crew coach within a year.
Timeline
Hospitality Worker/Fast Food Worker
Hungry Jack's
10.2022 - Current
Lithgow High School
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