Nathan Calman
Willoughby,NSW
Summary
Retail associated with 5 years of experience where I have accumulated strong customer service, time management, adaptability in a fast paced work place, problem solving skills and the ability to work in teams. During this time I have had opportunities to develop managerial and leadership skills as an Assistant Manager.
These opportunities provided me with the skills to be well equipped in managing daily operations and team leadership. With proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
6
6
years of professional experience
Work History
Retail Sales Assistant
Kmart
03.2019 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
- Increased sales by providing exceptional customer service and product knowledge.
- Maintained safety standards in store as part of the Safety Committee and came up with strategies to improve store safety for customers and team members.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Implemented new loss prevention strategies to reduce shrinkage as part of loss prevention comittee.
Retail Assistant Manager
Kmart
04.2025 - 06.2025
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained exceptionally clean, customer-friendly and well-run Home department.
- Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Covenant Christian School
Belrose, NSW11-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Staff training and development
- Effective team collaboration
- Safety procedures
- Problem-solving
- Patience and empathy
Timeline
Retail Assistant Manager
Kmart
04.2025 - 06.2025
Retail Sales Assistant
Kmart
03.2019 - Current
High School Diploma -
Covenant Christian School
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