Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nathan Cassar-Scott

Summary

Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.

Overview

6
6
years of professional experience

Work History

Regional Manager

Conexson
07.2022 - 01.2024
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
  • Generated new business with marketing initiatives and strategic plans.
  • Negotiated and closed long-term agreements with new clients in assigned territory.

Partnership & Engagement Officer

Kinela
01.2022 - 07.2022
  • Improved overall department efficiency by streamlining processes and implementing new policies.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Increased employee satisfaction with constructive performance evaluations and targeted feedback.
  • Boosted team morale through recognition programs, resulting in higher productivity levels.
  • Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
  • Enhanced customer relations through attentive listening and promptly addressing inquiries during calls.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
  • Built rapport with prospects, leading to a higher rate of successful follow-up conversations and closed deals.
  • Implemented CRM software for better organization and tracking of leads, resulting in improved lead conversion rates.
  • Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.

Client Service Manager

Complete Nursing & Home Care
02.2021 - 12.2021
  • Enhanced client satisfaction by addressing concerns and providing timely solutions.
  • Collaborated with cross-functional teams for better service delivery and client experience.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
  • Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.

NDIS Coordinator

ACES Incorporated
01.2018 - 01.2021
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.

Education

High School Diploma -

Newman Senior Tech College
Port Macquarie, NSW
2013

Skills

  • Operational Management
  • Order Management
  • Performance Management
  • Sales and Marketing Strategies
  • Business Development and Planning
  • Operations Management
  • Sales Development
  • New Business Development

Additional Information

References


Joe Taele (Conexson Regional Manager)

Ph: 0493 172 042


Kathy Wonderley (CEO at ACES)

Ph: 0477 101 227


Timeline

Regional Manager

Conexson
07.2022 - 01.2024

Partnership & Engagement Officer

Kinela
01.2022 - 07.2022

Client Service Manager

Complete Nursing & Home Care
02.2021 - 12.2021

NDIS Coordinator

ACES Incorporated
01.2018 - 01.2021

High School Diploma -

Newman Senior Tech College

Similar Profiles

CREATE PROFILE
Nathan Cassar-Scott