Nathan Croot
CROYDON SOUTH,VIC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Head of Mazda Finance
Australian Alliance Automotive Finance Pty Ltd
10.2021 - Current
- Managed Mazda Finance and AAAF’s obligations within the Strategic Alliance(s) (as applicable)
• Built and maintained exceptional relationships with intermediaries.
• Supported Mazda Australia with the execution and implementation of planned strategic initiatives.
• Worked with Mazda Australia to assist the development their Trade Cycle Management objectives.
• Acted as a subject matter expert in relation to all Finance products and services (including on Mazda Finance related projects).
• Contributed significantly to business competitiveness by gathering product costing, critically analysing these against available market and competitive information on a regular basis.
• Monitored competitors with emphasis on product and price offerings, volume of business, distribution activity and performance.
• Administered, in partnership with MF marketing, all printed material necessary to support the effective and efficient delivery of MF finance products and services.
• Contributed input and expertise into training, marketing, communication and change management plans for new product and promotional launches
• Managed the preparation and distribution of communication material in respect of finance products and services.
• Maintained good working relationships with all stakeholders to ensure smooth operation of Mazda Finance products and services.
• Represented AAAF/MF on different committees and projects as required
• Managed the preparation and development of and / or support the development of businesses cases,A3 papers and reports as required
• Coordinated the Mazda Finance Management Committee (ensuring minutes, charter, protocols are maintained)
• Coordinated the Mazda Finance Dealer Advisory Committee (ensuring minutes, charter, protocols are maintained)
• Attended to reporting requirements as required under the Cooperation Agreement with MPAL.
• Ensured compliance with the Cooperation, Data Share, and Trademark Agreements.
Dealer Account Manager
Australian Alliance Automotive Finance Pty Ltd
06.2019 - 09.2021
- Responsible for the Account Management of Mazda dealers within my territory of VIC/TAS
• Adhered to appropriate call plans and call patterns to ensure all allocated dealerships receive appropriate frequency of calls and visits
• Developed and built relationships with dealerships, providing a partner-to-partner value adding service to our dealer network
• Contributed to the Finance and Insurance growth and achievement of budgets
• Addressed any issues which may be impacting on our lending or finance share performance,progressing issues and engaging with appropriate areas for assistance
• Responsible for Finance & Insurance product training in dealerships & to undertake all associated system training
• Assisted the Dealer Credit Manager where appropriate in the completion of the annual Dealer & SMECredit reviews
• To actively pursue wholesale growth with dealer network - • Assisted the Dealer Credit Manager by gathering relevant data required for the timely completion of new Capital Loan and/or new bailment applications
• Minimised the risk of dealer losses by assisting the Dealer Credit Manager with stock control support and with the provision of feedback re dealership performance
Dealer
Dealer Relationship Manager
Mercedes-Benz Australia
04.2015 - 04.2019
- Manage brand partner relationships, creating value and assisting in increasing product sales
• Promote and utilize Mercedes-Benz Financial Services training tools and programs to our dealerships
• Monitor and report on dealer performance, identify market trends and implement recommendations
• Manage, negotiate and resolve credit and settlements issues where required
• Drive dealers to improve business performance
• Complete annual reviews of retail and wholesale relationships
• Promote and implement incentive programs
• Contribute to the on-going development of policies, processes and systems
• Identify targets and pursue strategic wholesale and retail financing opportunities
Team Leader - Collections & Loss Recoveries
Mercedes-Benz Australia
03.2014 - 04.2015
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Wholesale Finance Administration
Mercedes Benz Financial Services Australia
04.2012 - 03.2014
Administrative Assistant
Penfold Motors
12.2006 - 04.2012
- Administration support to senior management
Credit Support Officer
Mercedes Benz Financial Services Australia
05.2003 - 11.2005
Wholesale Finance Officer
Mercedes Benz Financial Services Australia
02.2001 - 05.2003
Insurance Services Officer
Mercedes Benz FInancial Services Australia
11.1999 - 02.2001
Education
Maroondah Secondary College
01.1999
Skills
- Microsoft Office
- Management
- Microsoft Excel
- Microsoft Word
- Research Skills
- Microsoft PowerPoint
- Sales
- Leadership
- Training
- Teamwork and Collaboration
- Friendly, Positive Attitude
Timeline
Head of Mazda Finance
Australian Alliance Automotive Finance Pty Ltd
10.2021 - Current
Dealer Account Manager
Australian Alliance Automotive Finance Pty Ltd
06.2019 - 09.2021
Dealer Relationship Manager
Mercedes-Benz Australia
04.2015 - 04.2019
Team Leader - Collections & Loss Recoveries
Mercedes-Benz Australia
03.2014 - 04.2015
Wholesale Finance Administration
Mercedes Benz Financial Services Australia
04.2012 - 03.2014
Administrative Assistant
Penfold Motors
12.2006 - 04.2012
Credit Support Officer
Mercedes Benz Financial Services Australia
05.2003 - 11.2005
Wholesale Finance Officer
Mercedes Benz Financial Services Australia
02.2001 - 05.2003
Insurance Services Officer
Mercedes Benz FInancial Services Australia
11.1999 - 02.2001
Maroondah Secondary College
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