Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Franchise Partner
Retail Zoo/ Boost Juice Sunbury/Watergardens
11.2021 - Current
Boosted revenue through targeted marketing campaigns and promotional activities.
Continuously evaluated industry trends competitor activity to develop strategies designed to maximize market share and drive revenue growth.
Improved customer satisfaction scores by providing exceptional service and addressing concerns promptly.
Evaluated financial data regularly to identify trends, forecast future performance, and adjust budgets accordingly.
Developed strong relationships with suppliers, ensuring timely deliveries and favorable pricing.
Optimized inventory management processes, reducing waste and maximizing product availability for customers.
Enhanced team productivity by implementing efficient scheduling systems and providing ongoing training opportunities.
Expanded franchise footprint by identifying strategic growth opportunities and executing successful store openings.
Strengthened community presence by organizing local events, sponsorships, and charitable initiatives.
Ensured compliance with all relevant regulations, licenses, permits, health code requirements, maintaining a safe environment for customers and employees alike.
Maintained high-quality standards across all aspects of the operation including cleanliness visual merchandising practices food preparation procedures.
Drove sales performance through effective coaching, motivation, and goal-setting for staff members.
Increased franchise profitability by implementing cost-saving measures and streamlining operations.
Implemented innovative strategies to enhance employee retention rates and foster a positive work environment.
Adapted business operations during challenging economic times to maintain franchise stability and success.
Attended and participated in scheduled departmental and company meetings.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reported issues to higher management with great detail.
Picker Packer
Welch Auto Parts
01.2017 - 09.2021
Scanned packages and boxes and moved to loading dock for shipment.
Enhanced order accuracy by carefully picking and packing items per customer specifications.
Printed labels, packaged boxes, and loaded into outbound containers.
Pulled orders quickly to maintain demanding productivity goals.
Checked packing slips and other documentation to appropriately box items requested by clientele.
Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Protected materials for transport by correctly packaging products in boxes and crates.
Reduced shipping errors by thoroughly checking each item before packaging for shipment.
Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.
Followed orders precisely for correct items, sizes and quantities.
Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Moved merchandise using forklifts, pallet jacks and hand trucks.
Received new stock and input values into computer system.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Retail Worker
Final Days DFO Essendon (BRAND COLLECTIVE)
06.2015 - 10.2016
Greeted customers, helped locate merchandise, and suggested suitable options.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Personal Training
Anytime Fitness Keilor
01.2015 - 04.2015
During my tenure as a Personal Trainer at Anytime Fitness Keilor for three months, I cultivated strong interpersonal skills through regular engagement with clients spanning various demographics. This experience not only enhanced my ability to connect with individuals but also facilitated the development of effective networking skills, which I am eager to leverage for continued success in my career journey.
Enhanced client satisfaction by providing attentive, results-driven personal training sessions.
Created personal training programs that addressed specific injuries or health problems.
Managed scheduling of personal training appointments, maximizing trainer availability while accommodating client preferences.
Retail
CMS Meats
01.2012 - 01.2013
In this position, my primary responsibilities included customer service and maintaining the stock rotation to prevent any expired items in our freezers. Through dedicated customer interactions, I committed to providing exemplary service by prioritizing eye contact and engaging in friendly conversations when appropriate. These experiences enabled me to learn and grow professionally, continually striving to deliver exceptional service to every customer I served.
Education
Licence To Operate A Forklift Truck -
TDT Training Australia
Hallam, VIC
09.2019
Certificate III / IV in Fitness -
Australian Institute of Fitness
Melbourne, VIC
03.2015
High School Diploma -
Salesian College Rupertswood
Sunbury, VIC
10.2013
Skills
Franchise Relations
Operations Management
Organizational Development
Performance Analysis
Business Analysis
Teamwork and Collaboration
Customer Service
Team Leadership
Decision-Making
Customer Service Management
Relationship Building
Staff training/development
Employee Motivation
Goal Setting
Inventory Tracking and Management
Staff Management
Hiring and Onboarding
Schedule Management
Strategic Planning
KPI Tracking
Revenue Growth
Price Structuring
P&L Management
Financial Oversight
Sound Judgment
Hobbies and Interests
I prioritize staying informed and actively engage in physical fitness by regularly attending the gym. My enthusiasm for team sports has honed my ability to collaborate effectively with others in various endeavors.
Child Safety Officer at Department of Families, Seniors, Disability Services and Child SafetyChild Safety Officer at Department of Families, Seniors, Disability Services and Child Safety