Health & fitness
Running & weight training
Travelling - recently travelled SE Asia for 3 months
Socialising with friends & family
Nathan Fawcett
Sydney
Summary
Results-oriented 'Assistant Branch Manager' with extensive experience developing client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Skilled in sales, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
07.2021 - 12.2024
- Displayed strong management and leadership skills daily to ensure smooth logistical business operations while managing a fleet of 240 cars
- Planned revenue generation strategies designed to maximise growth on a daily, weekly, quarterly & monthly basis ensuring that target KPI's are achieved
- Took responsibility for sales, customer service, logistics, and revenue metrics of the branch,
- Responsible for all areas of branch performance - sales, customer service, revenue & employee performance, holding monthly statement review meetings with all team members
- Built very strong relationships with existing and potential clients to maximise revenue streams (b2b & b2c)
- Involved in the recruitment of new staff & promotion process of existing staff, along with the training and development of staff from day one to achieve optimal branch performance
- Provided exceptional customer service ensuring that every customer left feeling completely satisfied. Acting as point of contact and escalation for complex customer queries
Sales Assistant
Nike
05.2017 - 07.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers
- Actively listened to customers needs before recommending products best suited, personally handling the entire transaction maximising customer experience
- Increased sales by building strong customer relationships and providing excellent service
- Helped customers locate products and checked store system for merchandise at other sites
- Handled in-bound calls regarding customer questions and queries
- Met and exceeded sales targets consistently, contributing to overall team success
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations
Education
Bachelor of Arts - Business Management
Northumbria University
Newcastle, UK06-2023
A-LEVEL - Business, Sport Science & Information Technology
Durham Sixth Form Centre
Durham, UK07-2018
Skills
- Strong work ethic and dedication
- Exceptional customer service
- Strong ability to build relationships and network
- Ability to work well under pressure and maintain composure
- Willingness to learn and attention to detail
- Competitive nature & desire to succeed
- Problem solving & ability to adapt to situations
- Leadership and communication
- Sales ability & rejection handling
Certification
White Card Certfied
Interests
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
07.2021 - 12.2024
Sales Assistant
Nike
05.2017 - 07.2021
Bachelor of Arts - Business Management
Northumbria University
A-LEVEL - Business, Sport Science & Information Technology
Durham Sixth Form Centre
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