Nathan Fernandez
Wendouree,VIC
Summary
Proven track record of enhancing customer satisfaction and loyalty at Aunty Jacks/sister venue Hop Temple leveraging strong multitasking and exceptional customer service skills. Expert in beer knowledge and POS system operation, significantly improved service delivery by training staff and implementing best practices. Demonstrated ability to exceed expectations through dedication and reliability. Friendly bartender with exceptional beer knowledge and team player skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Aunty Jacks
10.2022 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Bricklayer
LBJ Bricklaying
07.2017 - Current
- Continuously improved professional skills through ongoing education in industry trends, best practices, and new technologies related to masonry work.
- Worked safely on scaffolding and swing stages at various heights.
- Laid brick for block walls and adhered to local codes and project restrictions.
- Strengthened team cohesion through clear communication, active listening, and constructive feedback during collaborative projects.
Tyre Fitter
Tyrepower Ballarat
10.2021 - 10.2022
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
Education
Bacchus Marsh Grammar
Bacchus Marsh11.2018
Skills
- Strong multitasking
- Customer Service
- Liquor, Beer, and Wine knowledge
- Highly reliable
- Task Delegation
- POS System Operation
Certification
- Certified Cicerone® - Cicerone Certification Program.
Timeline
Bartender
Aunty Jacks
10.2022 - Current
Tyre Fitter
Tyrepower Ballarat
10.2021 - 10.2022
Bricklayer
LBJ Bricklaying
07.2017 - Current
Bacchus Marsh Grammar