Nathan Gillingham

• Mastered and constantly improved sales prospecting, follow-up and up-sell processes to acquire 75+ new accounts.
• Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
• Built and strengthened relationships with new and existing accounts to drive revenue growth and increase market share.
• Utilized CRM, Salesforce and OFFICE to collect, organize and manage sales data and customer information.

Key Achievement:

• Recognized as top performing 'non-tenured' A.E in first 6 months
• Achieved top 10 in region with 103% quota attainment by month 7

• Managed busy teaching schedule of 30+ lessons while performing general office administration and sales duties.
• Delivered lesson demonstrations and initial student interviews to boost new student sign-up to branch school 30%.
• Improved sales processes to increase purchases of self-study materials helping school exceed 100% of monthly & annual financial goals.
• Trained and mentored new teachers during on-boarding processes.

Key Achievements

• Offered full contract extension based on exemplary performance.
• Drove 75% boost of branch sales of study materials to 250% of target 2018-19.
• Certified company recognition for student renewal.

• Investigated daily variances and corrected errors to resolve discrepancies.
• Reduced error count of invoice filling by 40% saving 10 hours weekly solving discrepancies.
• Implemented process improvement initiatives to decrease processing times by 25% and drastically improve team efficiency.

Key Achievements:

• Temporary 4-week contract - position renewed and extended based on strong performance to full 6-month contract and completion of 1-year working visa.

• Promoted to company first SDR team based on consistently exceeding 100% sales and service goals in previous role.
• Identified prospects and initiated contact across all sales channels to drive new business acquisitions. Produced on average 3 qualified leads for A.E's each day.
• Forged instant rapport with prospects utilizing enhanced communication and negotiation skills for discovery and appointment setting.

Key Achievements:

• Consistently surpassed 100% of targets each month regularly providing highest number of leads per month.
• Contributed to additional $120K a/c contribution via new venues and trading accounts in 6-month period.

Sales and Service Advisor (October 2015 - September 2016)

• Developed positive relationships with 180 accounts within defined territory and grew ARPA across all categories. Achieved over 95% customer satisfaction scores.
• Delivered exceptional customer service - first call resolution, expert product knowledge, accurate order taking & up-selling resulting in 100% call quality scores.
• Implemented strategies for national and strategic accounts resulting in net 25% sales volume increase in defined territory.
• Mitigated complaints and delivery issues through fast action and collaboration with logistical and customer care teams.

Key Achievements:

• Recognized at annual awards as "SSA of the year"
• Inducted into '100's club' for achieving 6 months of 100% call quality scores.