Summary
Overview
Work History
Education
Skills
Timeline
Generic

NATHAN GRAY

Monash,ACT

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

8
8
years of professional experience

Work History

Concierge

Leda Holdings Pty Ltd
04.2023 - Current
  • Enhancing guest experiences by providing personalized recommendations and assisting with reservations.
  • Working independently and collaboratively in a team environment.
  • Retail sale of gift cards.
  • Resolving customer complaints professionally, ensuring a positive resolution for both parties.
  • Assisting the Marketing Manager with buying incentive promotions.
  • Ensuring strict confidentiality of sensitive information, handling sales data.
  • Coordinating with marketing team members to align web content with overall marketing strategies and goals.
  • Updating Digital Directories.
  • Handling bookings and negotiating payments for Casual Mall Leasing (CML)
  • Creating Invoices and Receipts for CML Payments
  • Creating lease agreements for CML Clients

Retail Assistant

Hairhouse Warehouse
10.2022 - 02.2023
  • Balanced and organised cash register by handling cash, counting change and removing excess before the end of each shift.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organised.
  • Performed inventory control, such as counting and stocking merchandise.
  • Acted as first point of contact and set appointments for prospective clients via telephone.

SERVICE OFFICER

SERVICES AUSTRALIA
07.2021 - 08.2021
  • In the role of Service Officer my duties included;
  • Receiving inbound calls via telephony systems
  • Maintaining accurate records and full compliance with government regulations and agency guidelines
  • Referring clients to appropriate team members, community agencies and organizations to meet treatment needs
  • Assessing eligibility and processing COVID-19 Disaster Payments
  • Providing digital support for customers who were unable to access MyGov Systems
  • Making social worker referrals for customers in need of support
  • During my time as a Service Officer I was the first in my team to obtain the highest level of proficiency in Disaster Payment Claims which meant my work items no longer had to be quality checked before submission resulting in faster outcomes and reduced wait times for customers

Service Officer

SERVICES AUSTRALIA
04.2020 - 10.2020
  • In my role as a Service Officer (SO) for Services Australia, I was required to fulfill a wide range of tasks on a daily basis
  • These include processing Jobseeker Claims, handling sensitive information, contacting customers and members of the public and working collaboratively with colleagues to ensure team targets are met
  • In a short period of time, I was able to acquire the necessary skills for navigating complex computer systems that are utilized within the APS
  • With the current circumstances of the world, we are required to constantly adapt to meet the ongoing evolution of the workplace
  • Work closely with the Employment Services team to support the delivery of Centrelink payment programs
  • Engage Technical Peer Support (TPS) to assist with complex processing matters
  • Handling sensitive and confidential material
  • Worked closely with at risk customers to provide timely restorative outcomes.

INFORMATION COMMUNICATIONS & TECHNOLOGY OFFICER

Calwell Highschool
02.2018 - 11.2019
  • In my role as an ICT Officer it was my duty to ensure the school had all of the technological and communicational requirements to function correctly and to maintain or replace faults when necessary
  • My role included navigating generalised software & hardware repairs on school-wide assets and assisting in the maintenance of student devices
  • This would also extend to supporting both the digital media and technology classes
  • I was given the opportunity to compile and action purchase orders in which I would research to compare price, distance & previous feedback to determine the best deal for my organisation
  • Software Installation
  • Hardware repairs and installation i.e
  • Workstations, printers, projectors & etc
  • Creating asset lists & purchase orders
  • Completing tasks placed on the ICT Job Logger
  • Developing posters and flowcharts to convey information relating to ICT matters
  • Management of Social Media platforms & school website.

CREW MEMBER

MCDONALDS TUGGERANONG
06.2016 - 03.2019
  • As a Crew Member at McDonalds I developed the necessary skills to work in a fast paced customer service delivery role
  • As a Front Counter & Drive Through worker I have dealt extensively with the public in both a visual & verbal capacity- this is due to the method of customer service delivery in which a headset is utilised and taking cash payments from customers is standard
  • Acquisition of these skills is due to the capacity of customers serviced in a single day and requiring clear and concise verbal communication allowed me to uphold efficiency targets set out by management teams
  • During my time at McDonalds I was required to;
  • Handle large amounts of cash proving my reliability
  • Operate in a fast-paced, task orientated workplace
  • Operate EFTPOS and navigate McDonalds computer systems
  • Work in a timely manner to problem solve (i.e customer dissatisfaction)
  • Creating stock lists for closing.

Education

YEAR 12 CERTIFICATE ERINDALE COLLEGE
Wanniassa, ACT
12.2019

Skills

  • Customer Service
  • Verbal and Written Communication
  • CRM Software
  • Customer Data Confidentiality
  • Data Entry
  • Marketing
  • Inbound and Outbound Calling
  • Documentation Management
  • Visual Merchandising
  • Upselling Strategies
  • Website Administration
  • Reservation Coordination

Timeline

Concierge

Leda Holdings Pty Ltd
04.2023 - Current

Retail Assistant

Hairhouse Warehouse
10.2022 - 02.2023

SERVICE OFFICER

SERVICES AUSTRALIA
07.2021 - 08.2021

Service Officer

SERVICES AUSTRALIA
04.2020 - 10.2020

INFORMATION COMMUNICATIONS & TECHNOLOGY OFFICER

Calwell Highschool
02.2018 - 11.2019

CREW MEMBER

MCDONALDS TUGGERANONG
06.2016 - 03.2019

YEAR 12 CERTIFICATE ERINDALE COLLEGE

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