Nathan Gray
6/1 Kaye Court, Coburg ,VIC
Summary
Dynamic professional with a proven track record at Euro Garages, excelling in customer service and team leadership. Enhanced sales growth through effective training and conflict resolution, while fostering a loyal customer base. Skilled in money handling and decision-making, consistently achieving high customer satisfaction rates.
Good working in high pressure situation and keeping calm due to prior experience at work 10+yr.
Knowledgeable with robust background in managing compliance and risk assessment. Proven ability to implement effective policies and streamline processes to meet regulatory standards. Demonstrated proficiency in team leadership and conflict resolution.
Authorized professional with strong background in compliance and risk management. Skilled in regulatory adherence, process optimization, and team leadership. Known for effective collaboration, adaptability, and driving successful outcomes. Expertise in critical thinking, problem-solving, and strategic planning.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Euro Garages
07.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Duty Manager
Aldi
03.2023 - 10.2023
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Sales Associate
Optus Retail
04.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Supervisor
Woolworths
08.2020 - 09.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Education
Yr10 Certificate
Moruya High School
MoruyaSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Teamwork and collaboration
- Customer service and satisfaction
- Compliance
- Problem-solving
- Time management
- Customer relations
- Conflict resolution
- Policy enforcement
Accomplishments
- Achieved Top 3 stores in the region through effectively helping with upselling every month 2 of the stores were from were i worked.
- Achieved sales increase by introducing a display for the items on the upselling products that was approved by the Area Manager.
- Supervised team of up to 6 staff members.
- Resolved product issue through consumer testing and feedback.
- Documented and resolved customer issues which led to better customer satisfaction.
- Achieved 20% increase of upselling sales by
- introducing a display for upselling products for another store in the region.
- Apart of Army Cadets and was Promoted to Lance Corporal.
- Was elected as school vice captain.
- Promoted within 3 months to Assistant Manager Position.
Languages
English
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
- Growing herbs, vegetables, or fruits in home gardens
- Strategy Games
Certification
Business Certificate 2
White Card
Timeline
Assistant Manager
Euro Garages
07.2024 - Current
Duty Manager
Aldi
03.2023 - 10.2023
Sales Associate
Optus Retail
04.2022 - 03.2023
Supervisor
Woolworths
08.2020 - 09.2022
Yr10 Certificate
Moruya High School
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