Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Green

Davistown,Australia

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

21
21
years of professional experience

Work History

Community Care Worker

My Homecare
02.2024 - Current
  • Contributed to the improvement of community health by conducting regular home visits and assessments.
  • Enhanced client well-being by providing personalized care and support in their homes.
  • Streamlined communication between healthcare providers, clients, and families to ensure optimal care coordination.
  • Upheld client dignity and privacy by demonstrating cultural sensitivity and adhering to confidentiality policies.
  • Conducted regular safety checks of client homes to identify potential risks or hazards that may impact their well-being or independence.
  • Promoted independence among clients through tailored assistance with daily living tasks.
  • Optimized client participation in social activities by facilitating transportation arrangements as needed.
  • Assisted clients with prescribed exercises to improve mobility.
  • Developed healthy, nutritious breakfast, lunch, and dinner menus for clients.
  • Used Software to report and document clients daily activities and progress.
  • Ensured a safe environment for clients by addressing potential hazards and maintaining clean living spaces.
  • Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any pertinent information on a timely basis.
  • Escorted clients to appointments, shopping and leisure activities.
  • Cleaned clients' residences and organization's building by washing walls, scrubbing and vacuuming floors, dusting furniture and cleaning windows and mirrors.

Bar and Gaming Supervisor

Erina Leagues Club
06.2022 - 04.2023
  • Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Opened facility daily and prepared areas for service.

Bar and Gaming Manager

Riverwood Sports and Recreation Club
06.2004 - 02.2019
  • Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
  • Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
  • Addressed patron complaints and quickly payout errors and disputes.
  • Resolved customer complaints and payout errors.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Education

High School Diploma -

Beverly Hills Girls High School
Beverly Hills, NSW
11.2001

Skills

  • Training & Development
  • Reliable & Trustworthy
  • Relationship Building
  • Good Work Ethic
  • Supervision & Leadership
  • Conflict Resolution
  • Computer Skills
  • Customer Service
  • Friendly, Positive Attitude
  • Decision Making
  • Verbal and Written Communication

Timeline

Community Care Worker

My Homecare
02.2024 - Current

Bar and Gaming Supervisor

Erina Leagues Club
06.2022 - 04.2023

Bar and Gaming Manager

Riverwood Sports and Recreation Club
06.2004 - 02.2019

High School Diploma -

Beverly Hills Girls High School

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Lisa Green