Nathan Hicks
Liberty Grove,NSW
Summary
Retail specialist with 9 years experience across multiple areas of retail. experience includes customer facing roles, Store management, Area management (Caretaking) as well as undertaking project roles roles that have influenced significant growth and change within Coles liquor retail.
Overview
7
7
years of professional experience
Work History
Renewal Site Manager (Secondment)
Coles Liquor
10.2021 - Current
- Working with state operations and store teams, internal departments, and external supply partners to deliver new and renewed stores across NSW/ACT within the Liquorland B&W transformation program
- Delivering new and renewed stores to company expectation within time line and budget allocated
- Multi- site management and staging transformation programs between construction and store merchandising teams
- Working safely and ensuring that all construction sites are safe and compliant to industry standard.
- Capturing existing conditions of assets and stores and offering ideas to improve overall standards and efficiencies to the wider team.
- Managing and building relationships with supply partners to ensure quality of delivery, leaving no outstanding work items.
- Working closely with area managers, building relationships by coaching store managers and store team members on areas of opportunity for their stores
- Monitoring sales and retail trends to influence merchandise standards and execution to grow sales and positive customer feedback.
Renewal Site Coordinator (Secondment)
Coles Liquor
03.2021 - 10.2021
- Leading store teams through transformation of First Choice Liquor into FCLM
- Coordinating planograms, merchandising and promotional set ups
- Creating and marking up store merchandise plans, planning and executing staging plans
- Responsible for the handover of site with construction and maintenance works
- Responsible for all ticketing and promotional pricing
- Planning and executing rosters with store managers during the transformation process.
- Working with Renewal Site Managers, State Managers and Area Managers throughout the process, and providing feedback and updates on progress or opportunities
- Coaching and influencing store managers and team members on required standards, as well as ways to more efficiently organise stock and maximise efficiency.
Store Manager
Liquorland
08.2017 - 03.2021
- Responsible for all liquor licensing regulatory requirements and safety of team members and customers
- Achieving key KPIS around safety, sales targets, customer feedback, rostering budgets, managing leave liability and management of stock and stock loss
- Promotional planning, ordering and store execution to meet and exceed business requirements.
- Planning rosters and managing payroll
- Working with Area Managers and other Store Managers to provide support including payroll coaching, new store openings and resetting Liquorland stores.
- Achievements: Awarded Store Manager of the Year 2020; achieved 5/5 KPI pulse rating and consecutive A ratings in A&D discussions for FY 20; consistently ranked amongst top five highest performing Liquor Land stores nationally.
Change Champion NSW Liquor, HCM MyHub (Secondment)
Coles Supermarkets Australia
08.2020 - 11.2020
- Leading business change throughout NSW and ACT and showcasing features and benefits of the new My Hub system for over 90 stores
- Working with Project Manager and team of Change Champions nationally to plan towards and execute deadlines, and provide feedback to the business
- Organising and confirming training dates and locations for Store Managers across NSW and ACT
- Providing virtual WebEx training sessions for Store Managers, Area Managers and State Managers on the new people management system for all Coles Group
- Working through hyper care period of 4 weeks providing direct support and assistance and tracking how the program is landing in stores
- Working with Coles Supermarkets to ensure they provide adequate training facilities.
Area Manager (Caretaking)
Coles Liquor
03.2020 - 08.2020
- Leading and monitoring safety in stores and promoting a safe working environment for teams and customers
- Promoting an RSA culture and driving licensing and compliance within store teams
- Responsible for leading and coaching 15 stores across Sydney
- Working directly with Store Managers and influencing Store Managers to align and work towards business strategy.
- Coaching discussions and performance management for underperforming stores
- Setting action plans and timelines for stores to improve performance around KPIS
- Working with Operations Managers and State Managers to understand and relay to teams key focuses of the business and providing feedback and ideas on how to improve processes.
- Rewarding and recognition of people within the business aligning to our values.
Education
Certificate I & Certificate II - Retail Operations And Business Management
Careers Australia (Online Education)
Sydney, NSW10.2016
Skills
- Leadership: Experience with training and up skilling team members I am passionate about leading change
- Organisation and time management: Able to forward plan and navigate challenging situations
- Communication and influence: Ability to communicate effectively with a range of people and life experience
- Teamwork: Ability to work effectively in a team environment across multiple departments
- Analytical: I seek to analyse processes, improve efficiency and identify areas for opportunity
- Experience: 9 years' experience in retail working across multiple areas of Coles Liquor
References
Referees available on request.
Timeline
Renewal Site Manager (Secondment)
Coles Liquor
10.2021 - Current
Renewal Site Coordinator (Secondment)
Coles Liquor
03.2021 - 10.2021
Change Champion NSW Liquor, HCM MyHub (Secondment)
Coles Supermarkets Australia
08.2020 - 11.2020
Area Manager (Caretaking)
Coles Liquor
03.2020 - 08.2020
Store Manager
Liquorland
08.2017 - 03.2021
Certificate I & Certificate II - Retail Operations And Business Management
Careers Australia (Online Education)
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