NATHAN JONES
Marsden Park,NSW
Summary
Resourceful Field Service Technician known for high productivity and efficient task completion. Specialize in troubleshooting, preventive maintenance, and customer service. Excel in problem-solving, time management, and adaptability to new technology. Thrive using clear communication, teamwork, and resilience to provide top-notch field support. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Field service technician
Fluidra Group Australia
01.2021 - Current
- Stock management, Training, Customer service, Troubleshooting, diagnostics and repair of all Fluidra equipment including pumps, chlorinators, robotic, suction and pressure cleaners, automation(Aqualink, connect 10 and Halo systems) gas heaters and heatpumps
Field service technician
Pooled energy
08.2020 - 12.2020
- Customer service, Sales, Quoting and invoicing, Installation troubleshooting and repair of equipment (such as filters chlorinators pumps heaters, smart switches, chemistry and temperature monitoring devices), Remote monitoring, troubleshooting and equipment diagnostics
Pool Technician
All clear Pool Supplies
11.2016 - 02.2019
- Customer service, Sales, Chemical balancing and handling, Maintaining stock records, Invoicing, Cleaning, maintenance and repair all forms of swimming pools and spa equipment (such as pumps, filters, chlorinators, heaters and lights)
Picker/Packer
Woolworths
, NSW
06.2016 - 11.2016
- Maintained cleanliness of warehouse areas by sweeping, dusting, and mopping floors.
- Utilized hand-held scanners to scan barcodes and enter data into the system.
- Reported any damaged items immediately to supervisors so they could be replaced quickly.
- Performed quality control checks on products before packing them for shipment.
- Completed daily reports of work completed accurately at end of shift.
- Inspected merchandise for damages or defects prior to packaging it up for shipping out.
- Unloaded containers using various material handling equipment such as conveyor belts and dollies.
- Labeled, sorted, and organized packages for efficient delivery.
- Assisted in loading trucks with orders for delivery to customers.
- Monitored stock levels and placed replenishment orders when necessary.
- Prepared documents such as bills of lading, packing lists, invoices. as needed.
A Grade Slaughterman
Fletchers International Exports
Dubbo
05.2013 - 04.2016
- Adhered to strict safety protocols while operating heavy machinery used in the slaughtering process.
- Cut large pieces of meat into smaller portions suitable for retail sale.
- Trained new employees on proper techniques for humanely handling livestock during the slaughtering process.
- Operated hydraulic machinery positioning carcasses for processing to achieve smooth and efficient product flow.
- Monitored the temperature of meat products throughout processing to ensure safety standards were met.
- Cleaned and maintained work areas, tools, and machinery in a safe and sanitary condition.
- Stored processed meats at correct temperatures until ready for shipment or further processing.
- Supervised junior staff members in their duties related to slaughtering and processing operations.
- Operated equipment such as knives, band saws, grinders, and other tools to perform the slaughtering process.
- Conducted regular maintenance on all equipment used in the facility to ensure its proper functioning.
Labourer
Fletchers International Exports
Dubbo
08.2012 - 05.2013
- Maintained accurate records of all animals slaughtered including species, weight.
- Assisted with loading and unloading live animals onto trucks for transportation to the facility.
- Inspected and evaluated animals for signs of illness or injury prior to slaughter.
- Recorded daily production numbers as well as any issues encountered during the shift.
Trainee Tyre Fitter
Tynan Tyres
Kirrawee
08.2011 - 07.2012
- Worked alongside senior team members to learn related job tasks and roles.
- Developed essential skills and techniques through diligent practice.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained cleanliness of work area at all times, including disposing of used parts properly in accordance with safety regulations.
- Balanced wheels using electronic machines to ensure even tire wear.
- Checked tire inflation pressure on a regular basis and adjusted air pressure if needed.
- Tested batteries, brakes, shocks, struts, suspension systems, exhausts system components and other parts related to tire installation process.
- Inspected tires for defects and wear, measured tread depth and determined need for replacement.
- Maintained inventory levels of supplies needed for daily operations.
Trade Assistant
O’Donnell’s Auto Electrician and Car Repair
Hurstville
04.2011 - 07.2011
- Provided assistance with manual handling tasks when required.
- Followed instructions from supervisors regarding assigned tasks.
- Performed basic maintenance duties such as changing light bulbs or oiling machinery parts when necessary.
- Maintained a clean, safe working environment by adhering to health and safety regulations at all times.
- Assisted in the loading and unloading of goods from trucks and containers.
- Carried out routine maintenance activities on production lines including lubrication, cleaning and replacement of broken parts.
- Inspected machinery for wear and tear to diagnose faults.
- Disassembled defective equipment for troubleshooting purposes before carrying out repair works.
Light Vehicle Mechanic (paid Work Experience)
Dominelli Ford
Kirrawee
02.2011 - 04.2011
- Adhered strictly to company policies and safety regulations while performing duties.
- Conducted routine maintenance and servicing on light vehicles, such as oil changes, brake pad replacements, tire rotations, and air filter replacements.
- Cleaned and lubricated vehicle parts prior to assembly or installation.
- Communicated effectively with customers regarding repair estimates and completion times.
- Followed safety procedures when working with hazardous materials like gasoline, oil.
- Maintained records of work performed on each vehicle serviced and repaired.
- Kept work area clean at all times by disposing waste properly.
Internal Technician
Zodiac Group Australia
06.2019
- Customer service, Sales, Maintain and repair all pool and spa equipment (such as pumps, filters, robotic cleaners, automation and heaters), Invoicing, Training new staff, Stock take, Receiving/Shipping, Warranty and out of warranty repairs
Education
Certificate in Responsible Service of Alcohol -
RSA Express Pty Ltd
01.2016
Certificate II in Meat Processing -
Fletchers International Exports
01.2013
OHS Construction White Card -
Gymea Institute of TAFE
01.2011
Year 10 School Certificate -
01.2010
Skills
- Manual operations
- Automotive experience
- Confident learning and using new software
- Customer service experience
- Open and close procedures
- Sales experience
- Pool servicing, repairs and maintenance
- Stocktake and management
- Training staff and customers
- Customer conflict resolution
- Equipment Repair
- Device Installation
- System Installation
- Equipment Inspection
- Technical Troubleshooting
- Quality Assurance Testing
- Courteous and Professional
- Positive Attitude
- Workflow Management
- Diagnostic Testing
- Power Tools Operation
- Problem-Solving
- Work Orders
- Heavy Lifting
References
- Timothy Gatenby, Fluidra Customer, Tim’s Pool & Spa Services, 0414 470 889, Timothy.gatenby@yahoo.com
- Aydan Da Silva, Fluidra Customer, Unique Pool Services, 0421 129 150
- Nick Skenderjja, Fluidra Customer Service Manager, 0413 120 660
- Mr Matt Blanco, Pooled Energy, 0422 377099
- Mr Leroy Bowmaker, All Clear Pool Supplies, 0466 598 799
- Mr Andrew Watson, Fletchers International Exports, 6801 3100
Timeline
Field service technician
Fluidra Group Australia
01.2021 - Current
Field service technician
Pooled energy
08.2020 - 12.2020
Internal Technician
Zodiac Group Australia
06.2019
Pool Technician
All clear Pool Supplies
11.2016 - 02.2019
Picker/Packer
Woolworths
06.2016 - 11.2016
A Grade Slaughterman
Fletchers International Exports
05.2013 - 04.2016
Labourer
Fletchers International Exports
08.2012 - 05.2013
Trainee Tyre Fitter
Tynan Tyres
08.2011 - 07.2012
Trade Assistant
O’Donnell’s Auto Electrician and Car Repair
04.2011 - 07.2011
Light Vehicle Mechanic (paid Work Experience)
Dominelli Ford
02.2011 - 04.2011
Certificate in Responsible Service of Alcohol -
RSA Express Pty Ltd
Certificate II in Meat Processing -
Fletchers International Exports
OHS Construction White Card -
Gymea Institute of TAFE
Year 10 School Certificate -
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