Nathan Khuu
Perth
Summary
At Swan Lake Chinese Restaurant, I excelled as Head Waiter, enhancing customer loyalty through exceptional service and adept complaint handling. My leadership in training staff on the POS system and managing guest relations showcases my blend of technical savvy and interpersonal skills, driving positive outcomes and fostering a welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Head Waiter
Swan Lake Chinese Restaurant
10.2021 - 03.2025
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
Education
High School Diploma -
Mount Lawley Senior High School
Perth, WA11-2024
Skills
- Customer service management
- Cash handling
- Menu memorization
- Guest relations management
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Head Waiter
Swan Lake Chinese Restaurant
10.2021 - 03.2025
High School Diploma -
Mount Lawley Senior High School
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