Nathan Kidd
Morphett Vale,SA
Summary
Dynamic Assistant Manager with a proven track record at OTR, enhancing customer satisfaction and spearheading sales growth. Excelled in budget management and team leadership, significantly boosting productivity. Skilled in conflict resolution and adept at fostering customer loyalty and improving team skills. Demonstrates exceptional time management and problem-solving abilities, ensuring operational excellence.
Overview
5
5
years of professional experience
Work History
Assistant Manager
OTR
08.2021 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Paper Route Carrier
NA
02.2020 - 08.2021
- Assembled and bagged newspapers prior to delivery.
- Planned daily rounds and determined most efficient way to distribute newspapers.
- Improved speed of delivery by creatively rerouting for completion in minutes.
Education
Education -
Southern Vales Christen Collage
Certificate 1 in Hospitality - Hospitality
TAFE SA
SA11-2019
Completion of Store Manger Training Course - Management
OTR
07-2024
Skills
- Budget assistance
- Sales monitoring
- Recruiting and interviewing
- Staff training and development
- Workload management
- Conflict resolution
- Customer relationship management (CRM)
- Team leadership
- Problem-solving
- Sales growth
- Customer relations
- Time management
Timeline
Assistant Manager
OTR
08.2021 - Current
Paper Route Carrier
NA
02.2020 - 08.2021
Education -
Southern Vales Christen Collage
Certificate 1 in Hospitality - Hospitality
TAFE SA
Completion of Store Manger Training Course - Management
OTR
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