Nathan Kostovski

• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Understood barriers present to accessible healthcare and ensured patients needs were prioritised.
• Booked appointments, registered patients and checked them in - managing flow in collaboration with clinical staff.
• Understood priority population groups accessing the service, and providing a non judgemental comfortable service.
• Ensuring confidentiality in line with NSW Health.

I started the job as a customer service representative, and during this time my main duties were:

• Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered a constant flow of customer calls with minimal wait times.

During my time I progressed to my current position as a Team Leader, managing a team of 6-7 operators. In this role my duties were:

• Coaching team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.