Nathan Lalor

Westpac Bank

10.2009 - Current

22 years experience in Commercial banking with 20 years in Relationship management roles.
I am currently work at Westpac bank, which I have been for 16 years in various relation management roles in business centres in Dandenong, CBD and Eastern.
While the role involves sales / compliance targets it also includes leadership responsibilities with analysis' under your direction.
My current portfolio includes lending of circa $138m and $94m in deposits.
My portfolio industry is general.
I am self motivated and have a lot of experience across numerous industries.
Manage and develop medium to large size business connections and focus on servicing existing customers and winning new to bank businesses.
Responded to customer inquiries and resolved complaints promptly to establish trust and increase satisfaction.
Consistently exceeded annual sales goals by cultivating a strong network of professional contacts and referrals
Maintain monthly compliance responsibilities.
Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Developed and cultivated relationships with both new and existing clients through consistent communication with existing customer base and accountant and broker networks.
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Participated in staff meetings to discuss innovative strategies to improve services.