Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Nathan Lau

Wynnum,QLD

Summary

Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level accounting position. Ready to help team achieve company goals. With over 8 years working experience at the young age of 25 I believe I would be a great addition to the team.

Overview

8
8
years of professional experience

Work History

Supervisor/Barista

Zarraffa's Coffee
06.2017 - Current
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Monitored customer feedback to improve barista performance and customer service.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Managed ordering and other back-of-house tasks to drive operations and maximise sales and profitability.
  • Used POS system to accurately enter orders and process payments.

Team Member

Kmart Australia
07.2016 - 11.2017
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximise performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

Bachelors of Accounting And Financial Planning -

Griffith University
Nathan, QLD
03.2024

High School Diploma -

Faith Lutheran College - Redlands
Victoria Point, QLD
11.2015

Skills

  • Confidence
  • Problem-solving abilities
  • Customer Service
  • Order processing
  • Supply ordering
  • POS system operation
  • Staff training
  • Inventory management
  • Team leadership
  • Cash handling
  • Equipment maintenance
  • Time management

Hobbies

Sports (AFL, Rugby League, Cricket, Basketball), Social Media, Hanging with Mates


Timeline

Supervisor/Barista

Zarraffa's Coffee
06.2017 - Current

Team Member

Kmart Australia
07.2016 - 11.2017

Bachelors of Accounting And Financial Planning -

Griffith University

High School Diploma -

Faith Lutheran College - Redlands

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Nathan Lau