Nathan Lawrence
Kellyville Ridge,NSW
Summary
Ambitious customer service professional with strong communication, problem-solving, and time management skills. Holding a Diploma and currently pursuing a Bachelor's Degree in Game Design & Development, integrating creative and technical expertise. Proficient in various technologies, including GPS systems, delivering effective solutions in high-pressure environments. Dedicated to providing exceptional customer service and adapting to evolving industry demands.
Overview
6
6
years of professional experience
Work History
Product Support Specialist
Garmin
Marden Park
08.2025 - Current
- Providing efficient product and company knowledge to customers
- Diagnosed product issues and guided customers in troubleshooting steps.
- Provided technical support for Garmin products to customers via phone, email and chat.
Filler and Customer Service Representative
Big W
Rouse Hill
10.2021 - Current
- Back dock management
- Fulfilling product shelves to ensure availability for customers.
- Handling customer inquiries regarding product locations and availability efficiently.
- Collaborating with team members to optimize workflow efficiency.
Customer Service Representative and Back of House Cook
McDonald's
Kellyville Ridge
06.2019 - 09.2019
- Cooking & Food Preparation
- Delivered friendly service to customers in high-volume fast-food environment.
- Prepared food items following safety and quality standards consistently.
- Resolved customer complaints swiftly to ensure customer satisfaction.
- Maintained knowledge of menu items to assist customers with their choices.
Education
Bachelor of Game Design & Development -
Torrens University
Ultimo, NSW12-2026
Diploma of Game Design & Development
Torrens University
Ultimo, NSW06-2023
Year 12 Certificate -
St. Marks Catholic College
Stanhope Gardens09-2020
Skills
- Strong Communication and Collaboration
- Efficient Time Management
- Customer Service
- Problem Solving
- Creative Thinking
- Ability to Work Under Pressure
- Well Organised
- Computer Literacy
- Project Management Tools
- Knowledge in Technology
- Hardware troubleshooting
- Product calibration
Timeline
Product Support Specialist
Garmin
08.2025 - Current
Filler and Customer Service Representative
Big W
10.2021 - Current
Customer Service Representative and Back of House Cook
McDonald's
06.2019 - 09.2019
Bachelor of Game Design & Development -
Torrens University
Diploma of Game Design & Development
Torrens University
Year 12 Certificate -
St. Marks Catholic College
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