- Music
- Photography
- Road Trips
- Hiking
- Personal Development and Self-Improvement
- Yoga
- Passionate about balancing physical health with mental and emotional wellness
- Video Gaming
Nathan Mennis
Brisbane,QLD
Summary
Before working as a Client Services Officer, my background consists mainly of 20 years as a ballet dancer, including working as a professional Ballet dancer overseas and 3-4 years of teacher at prestigious ballet schools. I have experience working in high functioning and high pressure environments from 3 years in Hospitality as a Bartender, to landing a role on the Lord of the Rings TV Show where I collaborated and worked with some of the most highly regarded people in various departments of a huge-scale tv project.
With the transferrable skills I have picked over the different careers and opportunities I have had, I am seeking a more creative and team-orientated role that offers flexibility and includes more than only administrative duties.
Overview
8
8
years of professional experience
Work History
Client Services Officer
First2Care Plan Managers
11.2023 - Current
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
- Demonstrated excellent analytical skills by identifying patterns in client behaviour and proactively addressing potential issues before they escalated.
- Provided ongoing training to junior team members, contributing to their professional development and improving overall team performance.
- Provided knowledgeable service and support for all customer needs.
- Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
- Ensured compliance with national and local laws through regular policy reviews and updates.
Professional Ballet Dancer
The Royal New Zealand Ballet
01.2018 - 03.2020
- Demonstrated adaptability when working with guest artists or new collaborators entering the company dynamic.
- Cultivated productive relationships with coaches and teachers during private lessons geared towards individualized growth.
- Performed challenging solos with precision and grace under high-pressure situations while maintaining professional composure.
- Collaborated with fellow dancers to achieve seamless ensemble performances in various productions.
- Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible.
- Taught dance classes to children and adults of different skill levels.
Skills
- Telephone skills
- Strong empathy
- Professionalism and etiquette
- Discipline
- Strong Memory
- Clear and effective communication skills
- Client relationship building
- Persuasive speaking skills
- Teamwork and collaboration
- Active listening
- Adaptability and flexibility
Interests
Timeline
Client Services Officer
First2Care Plan Managers
11.2023 - Current
Professional Ballet Dancer
The Royal New Zealand Ballet
01.2018 - 03.2020
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