Nathan Morris
Numurkah,VIC
Summary
Accomplished Owner/Manager at Telegraph Hotel, I spearheaded operations to achieve financial growth through strategic marketing and cost control, enhancing customer satisfaction. Skilled in financial management and staff development, my leadership at NCN Health drove long-term success and cultural transformation. Demonstrates exceptional relationship building and decision-making, ensuring operational excellence and team collaboration. My business is currently going through a sale and I am wanting to continue in the industry that has given me so much throughout the last 16 years.
Overview
27
27
years of professional experience
Work History
Owner/Manager of Operations
Telegraph Hotel
09.2008 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Executive Board Member
NCN Health
03.2017 - 06.2020
- Steered the organization toward long-term sustainability by maintaining a clear vision for future growth opportunities.
- Developed and implemented comprehensive strategic plans to drive growth, profitability, and long-term success.
- Influenced positive change across the organization by driving cultural transformation initiatives that aligned with strategic priorities.
- Achieved board objectives by strategically aligning resources and initiatives with organizational goals.
- Managed risk exposure effectively through regular assessment of potential threats and implementation of mitigation strategies.
- Promoted a culture of accountability, transparency, and ethical conduct throughout the organization.
- Built strong relationships with key stakeholders to advance organizational interests and secure essential partnerships.
- Provided guidance and leadership on strategic planning initiatives and organizational development.
- Prepared annual budgets with controls to prevent overages.
- Created succession plans to provide continuity of operations during leadership transitions.
- Oversaw business-wide changes to modernize procedures and organization.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Bar Manager
Three Horse Shoes
10.2006 - 12.2007
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Adventure Tour Guide
Extreme Adventures
01.2002 - 09.2005
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Delivered effective safety debriefings to guests to promote safe environment.
- Assisted with adventure education trip preparation by rigging rafts, preparing food, and planning routes.
- Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster individual growth.
White Water Raft Guide
Raging Thunder Adventures
08.2000 - 09.2005
- Maintained strong relationships with local authorities to ensure compliance with environmental regulations and permitting requirements.
- Enhanced client satisfaction by providing excellent guidance and safety instructions during rafting trips.
- Cultivated a supportive team dynamic among fellow guides through effective communication and collaboration during busy periods.
- Participated in regular continuing education courses to stay current on industry best practices and guidelines.
- Managed inventory of all necessary equipment, ensuring proper maintenance and storage throughout the season.
- Upheld high standards of professionalism while fostering a fun, engaging environment for guests on rafting adventures.
- Collaborated with management to develop new rafting excursion offerings tailored to specific client interests.
- Led groups of varying sizes and skill levels down challenging river routes, adapting guiding techniques to suit each group''s abilities.
- Assisted in training new guides, sharing expertise in river navigation and safety protocols.
- Conducted thorough equipment inspections for optimal safety and performance on every trip.
- Developed rapport with clients from diverse backgrounds through friendly conversation and genuine interest in their experiences.
- Implemented emergency response plans as needed, maintaining calm under pressure and prioritizing guest safety above all else.
- Increased repeat customers through exceptional customer service, clear communication, and expert navigation skills.
- Worked closely with other team members to coordinate efficient guest transportation between river access points.
Butcher
Ryan And Bau Butchers
12.1997 - 08.2000
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
Education
High School Diploma -
Numurkah Secondary College
Numurkah12.1997
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Trained Barista
- managing food ,wine and drink purchasing throughout the hotel and bottleshop
- Staff Management
- Marketing
- Financial Management
- Staff hiring
- Teamwork and Collaboration
- Decision-Making
- Employee Relations
- Employee Scheduling
- Staff training/development
Accomplishments
Created my own beer and label to sell throughout my hotel and Murray region. It is currently in multiple BWS and Dan Murphys and many other pubs, bottleshops ,wineries, paddle steamers along the Murray Region.
Its name is Murray River Pale Ale by Morris Brewing Co
www.morrisbrewingco.com.
All marketing and sales of my beer were done by myself
Golf ,running , football, family time and watching sport
I am husband are hard working father of twins (10years old) that whenever I get spare time outside of my hotel i like to spend time with. I exercise almost every day and any spare time after that is spent on the golf course or watching my beloved Essendon Bombers on Tv along with any other sports.
Timeline
Executive Board Member
NCN Health
03.2017 - 06.2020
Owner/Manager of Operations
Telegraph Hotel
09.2008 - Current
Bar Manager
Three Horse Shoes
10.2006 - 12.2007
Adventure Tour Guide
Extreme Adventures
01.2002 - 09.2005
White Water Raft Guide
Raging Thunder Adventures
08.2000 - 09.2005
Butcher
Ryan And Bau Butchers
12.1997 - 08.2000
High School Diploma -
Numurkah Secondary College
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