Nathan Morrison
Brisbane,QLD
Summary
Proven professional with a track record of enhancing customer experiences at Reach Out Community and Family Care Inc. Adept in POS system operation and at resolving complaints, demonstrating exceptional patience and empathy. Increased team efficiency and customer loyalty through leadership and comprehensive service skills.
Overview
10
10
years of professional experience
Work History
Assistant
Morrisons Small Engine Repairs
01.2025 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
Retail Assistant
Reach Out Community and Family Care Inc
01.2018 - 01.2025
- Used POS system to process sales and returns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with an expectable cleanliness standard.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Resolved customer complaints professionally, maintaining a positive image for the charity.
- Managed cash register operations to ensure accurate financial transactions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Supported team members during peak hours to ensure smooth store operations.
Bouncer
ESO Security
01.2017 - 11.2017
- Checked IDs and closely examined patrons' faces to verify age.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Called police to report criminal acts.
- Ejected unruly patrons from premises.
- Provided first aid assistance when necessary, ensuring guest welfare while on the premises.
Work Experience
Mooey's Hardware, Pet & Landscaping Supplies
04.2015 - 05.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority jobs.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding my skill set.
Education
Certificate 4 - Youth Work
Strategix
Strathpine, QLDHigh School Diploma -
Albany Creek State High School
Albany Creek, QLD12-2015
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Cash register operation
- POS system operation
- Complex Problem-solving
- Complaint handling
- Team leadership
- Engaging with diverse customers
Accomplishments
- Achieved the George Orr medal through the 1st Brisbane Boys Brigade Organisation.
- Drivers license
- Serving as a Deacon of My Church Brisbane
Timeline
Assistant
Morrisons Small Engine Repairs
01.2025 - Current
Retail Assistant
Reach Out Community and Family Care Inc
01.2018 - 01.2025
Bouncer
ESO Security
01.2017 - 11.2017
Work Experience
Mooey's Hardware, Pet & Landscaping Supplies
04.2015 - 05.2015
Certificate 4 - Youth Work
Strategix
High School Diploma -
Albany Creek State High School
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