Accomplished Social Media and Campaign Coordinator with a proven track record at United Firefighters Union, enhancing online presence and optimizing ad spend. Skilled in community engagement and keyword research, I have significantly increased user interaction through strategic social media initiatives. My experience spans from public service as a Member of Parliament to managing operations in retail, demonstrating exceptional leadership and communication abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Social Media and Campaign Co Ordinator
United Firefighters Union
09.2023 - Current
Conducted daily updates to social media profiles to boost organisations online presence.
Assisted in the development of comprehensive social media calendars, ensuring timely and relevant content delivery.
Strengthened client online presence by maintaining consistent branding across all social media platforms.
Managed paid advertising campaigns on Google Ads and other platforms, optimizing ad spend for optimal results.
Actively participated in team meetings, contributing ideas for new projects or improvements to existing campaigns.
Enhanced user engagement with well-crafted social media posts and interactions.
Store Manager/Owner
San Remo Asian Grocery
06.2022 - 09.2023
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager/Owner
Spicy Duck Restaurant
06.2016 - 06.2022
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Improved customer satisfaction through staff training in customer service and product knowledge.
Assisted with hiring, training and mentoring new staff members.
ESL Teacher
Nong Bua Deang Wittaya School
01.2015 - 12.2015
Educated students in basics of English grammar and conversational speaking.
Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
Increased student proficiency in English by creating engaging and interactive classroom activities.
Industrial Officer
Communications, Electrical and Plumbing Union
01.2011 - 12.2014
Maintained strict adherence to industry regulations, minimising risk exposure for the organisation and its members.
Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Liaised with Indigenous Communities across Australia to develop a comprehensive Apprenticeship program that supported participation of young Indigenous people in the Plumbing and Electrical Industries.
Member of Parliament
Parliament of Victoria
01.2010 - 12.2010
Member of the Legislative Council, Northern Metropolitan Region.
Member of the Environment and Natural Resources Committee.
Represented Constituents concerns in Parliament.
Worked constructively with Ministers and Colleagues in Parliament.
Education
Graduate Diploma - Teaching (Primary)
Swinburne University of Technology
Melbourne, VIC
11-2020
Bachelor of Arts - Economics, Politics.
La Trobe University
Melbourne, VIC
01-2003
Skills
Community engagement
Keyword research
Video editing
Social media strategy
Accomplishments
Developed a Comprehensive Campaign that highlights day to day challenges faced by Firefighters using Social and Mainstream Media.
Successfully operated multiple small businesses.
Developed meaningful pathways for Indigenous youth to complete Apprenticeship across multiple Industries.
Tabled Reports in Parliament on behalf of the Environment and Natural Resources Committee.
Certification
Victorian Driver's License
Interests
Youth Development Programs
Animal Welfare Advocacy
Advocacy Campaigns
Participating in fundraising events to support local charities, schools, or community projects
Gardening
I participate in a variety of outdoor recreational activities
Financial Services Representative at Alliance C.U/St. Louis Firefighters Credit UnionFinancial Services Representative at Alliance C.U/St. Louis Firefighters Credit Union