Nathan Newby
Kippa-ring,QLD
Summary
Dynamic professional with extensive experience in incident reporting and conflict resolution. Proven track record in enhancing community relations and ensuring safety through proactive engagement strategies. Expertise in operations management and risk assessment, consistently achieving high standards in challenging environments with attention to detail. Strong commitment to integrity and fostering positive community interactions.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Forensic Police Officer
Queensland Police Service
Cairns, QLD
08.2010 - 12.2024
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Advised community members on safety precautions and preventive measures against crime.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Responded to emergency calls for service and provided assistance as needed.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and evidence recorded.
- Supported positive relationships between community leaders and the general public by demonstrating courteous and cooperative behavior when interacting.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Wrote detailed arrest and accident reports.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
Airport Duty Manager (part Time)
Gold Coast Airport Pty Ltd
Bilinga, QLD
10.2008 - 08.2010
- Ensure the continued effective and efficient operation of Gold Coast's Common User Terminal.
- Have a regular, proactive interaction with stakeholders, key clients, and passengers.
- Record details and complete reports when an incident or accident occurs.
- Receive information from clients about any faults in electrical, water, and air systems, and organize the maintenance thereof.
- Trained as Chief Fire Warden.
- Adhere to all legislation, policies, and procedures in regard to Workplace Health and Safety.
Senior Assistant Purser (live Aboard)
Princess Cruise Lines
Santa Clarita, California, USA
10.2002 - 09.2008
- Handle passengers' complaints and inquiries relating to onboard services.
- Ensure all safety certificates are in order, and cooperate with all audits in relation to such certificates.
- Organizing a roster of all junior pursers on the Passenger Services Desk.
- Maintain a high level of professionalism and grooming.
- Work under pressure and time restraints.
- Ability to work and communicate with large, multicultural groups of passengers and crew.
- Complete all ports, customs, and immigration paperwork in a timely manner.
- Liaise with the Hotel Maintenance Officer in relation to any faults, damage, or ongoing maintenance programs, ensuring fixes are made in a timely manner.
Guest Services Manager
Manly Pacific Parkroyal
Manly, NSW
12.1999 - 10.2002
- Possess a thorough knowledge of the Manly and Sydney area, and tourist attractions.
- Development and implementation of standards of performance manuals and a competency-based training program for the Guest Services Department.
- To have detailed knowledge of all hotel facilities, outlets, and operating hours.
- Liaise with the Rooms Division Manager and the General Manager regarding VIP arrivals and departures.
- AHA liaison for the Sydney 2000 Olympics.
Executive Assistant Resort Manager (Live In)
P&O Australian Resorts - Silky Oaks Lodge
Daintree Rainforest Mossman, USA
12.1996 - 12.1999
- Purchasing management and cost control
- Oversee induction and orientation of new staff
- Hosting of site inspections and incentives
- Hosting familiarization dinners and and functions
- Month end reporting
- Health, safety and environmental management
- Risk and hazard management
- Responding to emergency alarms
- Personally assisting high profile and VIP guests
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Monitored incoming emails and responded accordingly in a timely manner.
- Liaise with maintenance department for ongoing maintenance programs for upkeep of resort facilities and grounds
- Live on site
Executive Houeekeeper (Live In)
P&O Australian Resorts - Silky Oaks Lodge
Daintree Rainforest Mossman, QLD
02.1996 - 12.1996
- Attend operational briefings.
- Implementation of emergency and fire procedures.
- Prepare housekeeping budgets.
- Liaise with the Front Office and Engineering.
- Monitor the cleaning of public areas.
- Training and counseling of staff.
- Organizing social events and multicultural days to enhance staff's personal development and morale.
- Maintain all housekeeping equipment, report all defects, and ensure maintenance thereof.
Night Manager, Assistant Manager
Sydney Airport Parkroyal
Mascot, NSW
03.1992 - 01.1996
- Conduct audits of all front office daily transactions.
- Responsible for the running of hotel operations overnight.
- Training all new front-office staff in procedures and policies.
- Trained as the Chief Fire Warden for the hotel.
- Monitor hotel security.
- Complete all paperwork in a timely manner, adhering to strict time restraints.
- Have detailed knowledge of all hotel facilities, outlets, and operating hours.
- Have strong computer software knowledge.
Education
Diploma - Forensic Investigation
Queensland Police Service
Brisbane, QLD07-2020
Certificate - Provide Advanced First Aid
Queensland Ambulance Service
Brisbane, QLD10-2013
Diploma - Public Safety (Policing)
Queensland Police Service
Townsville, QLD03-2011
Certificate - Advanced First Aid With Advanced Resuscitation
St John Ambulance
Sydney, NSW03-2000
Diploma - Hospitality Management
Macleay College
Sydney, NSW12-1991
Skills
- Microsoft Word, Excel, Outlook, and Teams
- Risk assessment
- Integrity and honesty
- Conflict resolution
- Incident reporting
- Operations management
- Guest relations
- Housekeeping standards
- Time management
- Problem solving
- Property management systems
Certification
- Queensland Open HR driver's license with nil conditions
Accomplishments
- Queensland Police citation 2014
- Queensland Police citation 2016
- Queensland Police citation 2019
- Queensland Police Service Medal 2020
- Queensland Police Emergency Response Medal 2024
Timeline
Forensic Police Officer
Queensland Police Service
08.2010 - 12.2024
Airport Duty Manager (part Time)
Gold Coast Airport Pty Ltd
10.2008 - 08.2010
Senior Assistant Purser (live Aboard)
Princess Cruise Lines
10.2002 - 09.2008
Guest Services Manager
Manly Pacific Parkroyal
12.1999 - 10.2002
Executive Assistant Resort Manager (Live In)
P&O Australian Resorts - Silky Oaks Lodge
12.1996 - 12.1999
Executive Houeekeeper (Live In)
P&O Australian Resorts - Silky Oaks Lodge
02.1996 - 12.1996
Night Manager, Assistant Manager
Sydney Airport Parkroyal
03.1992 - 01.1996
Diploma - Forensic Investigation
Queensland Police Service
Certificate - Provide Advanced First Aid
Queensland Ambulance Service
Diploma - Public Safety (Policing)
Queensland Police Service
Certificate - Advanced First Aid With Advanced Resuscitation
St John Ambulance
Diploma - Hospitality Management
Macleay College