Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nathan Newman

Nathan Newman

Griffith,NSW

Summary

Dynamic Receptionist Manager at CAHMA with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in scheduling and team building, I improved client retention through exceptional service and effective communication. My leadership fostered a motivated team, while my organizational skills optimized appointment management, reducing wait times significantly.

Overview

20
20
years of professional experience

Work History

Receptionist Manager

CAHMA
01.2017 - 12.2019
  • Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
  • Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
  • Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
  • Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
  • Streamlined office operations for increased efficiency, implementing organized filing systems and optimizing appointment scheduling processes.
  • Collaborated with the marketing team in creating promotional materials for reception areas, effectively promoting company services and offerings.
  • Continuously improved front desk operations by staying current on industry best practices and incorporating relevant tools and technologies into daily workflows.
  • Increased overall client retention rate by consistently delivering exceptional service and fostering positive relationships with customers.
  • Implemented a streamlined check-in process that reduced wait times for clients without sacrificing attention to detail or accuracy in record keeping.
  • Developed employee performance evaluations that provided clear feedback on strengths and areas needing improvement to facilitate professional growth opportunities within the team.
  • Supported company growth by effectively managing an expanding team of receptionists across multiple locations.
  • Facilitated seamless communication between departments as the primary point of contact for incoming calls, messages, and inquiries.
  • Managed sensitive client information with discretion, ensuring the utmost confidentiality and adherence to privacy regulations.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Organized and updated databases, records and other information resources.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Built and managed processes for tracking and monitoring department performance.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Volunteer Services Officer

St Vincent De Paul Society Thrift Stores
06.2017 - 11.2017
  • Collaborated with department heads to identify specific needs for volunteer support, leading to better resource allocation.
  • Promoted a positive volunteer culture with regular recognition events and open communication channels.
  • Increased overall satisfaction among volunteers by initiating regular surveys to gather feedback about their experiences.
  • Reduced administrative burden by creating templates for common documents, such as volunteer orientation materials and job descriptions.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Helped clients navigate social services system and access needed resources.
  • Reviewed work prepared by volunteers and represented volunteers at weekly meetings.
  • Created contacts with community organizations to obtain commitments to support volunteer program through contributions and volunteer hours.
  • Developed and implemented training modules for volunteers and mentors, bringing program participants up to speed on standard operations.
  • Held volunteer seminars and training sessions to promote solidarity between volunteers and understanding of mission and goals of organization.
  • Met with staff and department managers to maintain currency on volunteer opportunities within each department.
  • Managed aspects of program activities and services, overseeing operations of volunteers and mentors and personally corresponding with key donors.
  • Attended community functions to promote awareness of organization and goals,recruit volunteers and expand network of donors and volunteers.
  • Performed skills assessments to link volunteers to roles matching individual skills and competencies.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Developed strategic partnerships with community organizations, expanding the reach of volunteer opportunities and diversifying the talent pool.
  • Streamlined the volunteer onboarding process for greater efficiency, resulting in reduced time to placement.
  • Promoted a culture of inclusivity by implementing diversity training initiatives and addressing any concerns related to discrimination or bias among volunteers.
  • Enhanced volunteer engagement by implementing innovative recruitment strategies and targeted outreach efforts.
  • Organized workshops and development sessions that focused on enhancing skill sets relevant to each individual''s volunteering role.
  • Improved volunteer retention rates by developing comprehensive training programs and providing ongoing support.

Polling Official

Australian Electoral Commission
08.2008 - 10.2008
  • Promoted a positive voting environment, addressing any conflicts or issues that arose during the polling process.
  • Demonstrated adaptability in responding to unexpected situations or challenges during the election process.
  • Managed time effectively, balancing multiple tasks while ensuring exceptional attention to detail for each responsibility.
  • Displayed strong interpersonal skills while interacting with voters from various backgrounds, ensuring all felt welcome and respected.
  • Coordinated closely with supervisory staff to report progress updates and receive guidance as needed throughout Election Day operations.
  • Assisted in the accurate collection of data by diligently recording voter turnout information.
  • Facilitated timely ballot counting by carefully following established guidelines and procedures.
  • Ensured a smooth voting process for all participants with thorough knowledge of election laws and regulations.
  • Collaborated with team members to ensure efficient management of polling station resources and personnel throughout the day.
  • Maintained security and integrity of voting materials by adhering to strict handling protocols at all times.
  • Provided excellent customer service to voters, answering questions and addressing concerns in a professional manner.
  • Promoted voter engagement by providing accurate information about the election process and available resources.
  • Contributed to an organized polling station, setting up equipment and supplies for easy access and use.
  • Communicated respectfully with diverse populations, fostering an inclusive atmosphere at the polling station.
  • Played a vital role in maintaining the democratic process by supporting fair elections through diligent work as a Polling Official.
  • Supported fellow Polling Officials with collaboration, sharing knowledge, and offering assistance when needed.
  • Utilized strong problem-solving skills to address potential issues or discrepancies in voting processes or outcomes.
  • Enhanced voter experience by efficiently processing registrations and providing clear instructions on voting procedures.
  • Contributed to a well-organized vote counting process through meticulous sorting, tallying, and documentation of results.
  • Helped maintain an accurate voter register by verifying identification documents and checking eligibility requirements.
  • Checked elector identification and eligibility and marked elector numbers in register.
  • Addressed voter questions and concerns.
  • Posted signs, instructions and statutory notices for incoming voters to see.
  • Prepared, cleaned and maintained polling stations.
  • Maintained ballot secrecy and confidentiality.
  • Attended appropriate training sessions and information briefings.
  • Reported progress and concerns to Duty Returning Officer and Presiding Officer.
  • Issued and collected voter ballot papers.
  • Opened and closed polling booths.
  • Marked elector numbers and ballot paper numbers in corresponding registers.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Increased customer service success rates by quickly resolving issues.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Completed daily logs for management review.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Trained and supervised employees on office policies and procedures.
  • Proofread and edited documents for accuracy and grammar.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Served as corporate liaison for finance, IT, and marketing departments.

Customer Service Officer

Centrelink
01.2001 - 11.2003
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
  • Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
  • Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
  • Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
  • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Implemented and developed customer service training processes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained staff on operating procedures and company services.
  • Managed timely and effective replacement of damaged or missing products.
  • Created and maintained detailed database to develop promotional sales.
  • Sought ways to improve processes and services provided.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Investigated and resolved accounting, service and delivery concerns.
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and backed up other customer service managers.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Shelf Stocker

Clints Crazy Bargains
10.2000 - 12.2000
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Answered customer questions and provided detailed product information.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Unloaded arriving product stock and moved to store display areas.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Managed timely and effective replacement of damaged or missing products.
  • Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
  • Developed plan-o-grams and layouts that maximized sales.
  • Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Planned and scheduled projects and directly performed installations.
  • Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Partnered with merchandising team to create and implement profitable pricing strategies.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Updated manuals to reflect amending of rates, rules or regulations.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Pre-assembled containers to be easily selected by packing associates.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Received new stock and input values into computer system.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Supervised and trained new staff in performing census.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Checked product levels and recommended new purchases.
  • Maintained store assets with effective loss prevention strategies.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Worked with customers to pack items according to specific desires and requirements.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Picked and packed order items.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Prepared and checked outbound shipments for accuracy.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Transported merchandise pallets to move in warehouse.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Recorded daily activities for inventory control.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Safely and securely loaded items to prevent damage during transport.
  • Followed orders precisely for correct items, sizes and quantities.
  • Greeted store customers and discussed needs.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked shelves to match planogram images and instructions.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked designated items on shelves, end caps and displays.
  • Kept work areas neat, clean and free from debris.
  • Maintained effective team member communication.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Greeted customers and directed to requested products.
  • Facilitated efficient warehouse-to-shelf movement of merchandise, utilizing equipment such as pallet jacks or hand trucks when necessary.
  • Streamlined stocking process by organizing supplies and materials, enabling quick access and efficient replenishment of merchandise.
  • Provided excellent customer service, addressing concerns and facilitating positive interactions on the sales floor.
  • Participated in inventory audits, contributing to accurate stock counts and minimizing discrepancies.
  • Increased efficiency by participating in regular team meetings to discuss workplace strategies and streamline processes.
  • Contributed to increased sales by ensuring shelves were consistently stocked with appealing product displays.
  • Expedited restocking process during peak hours to maintain a well-stocked sales floor for customers'' convenience.
  • Ensured accurate pricing by routinely updating shelf tags and promotional materials.
  • Responded quickly to spills or mishaps, maintaining a safe shopping environment for customers and staff alike.
  • Improved overall store appearance by regularly facing products on shelves for easy identification.
  • Demonstrated adaptability by switching between various departments as needed, ensuring all areas remained fully stocked.
  • Assisted in training new employees on store procedures, fostering teamwork and promoting a knowledgeable workforce.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Collaborated with team members to complete daily tasks and achieve store goals.
  • Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
  • Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
  • Checked and pulled defective or expired products from shelves.

Receiving Clerk

CDEP
08.1999 - 12.2000
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Regularly reviewed invoices and double-checked orders.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
  • Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
  • Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
  • Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
  • Double-checked cargo inventories and documentation for accuracy.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.
  • Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
  • Maintained accurate inventory records through diligent data entry, updating, and filing.
  • Monitored and managed stock levels of goods to verify availability of products.
  • Increased warehouse productivity by training new staff members on Receiving Clerk duties and best practices.
  • Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
  • Utilized forklift to transport pallets of goods to and from warehouse.
  • Generated periodic reports to track shipment activities and prepare for delays.
  • Boosted customer satisfaction by diligently inspecting all received merchandise for damages or defects before distribution.
  • Collaborated with other departments to address any issues or concerns regarding incoming shipments promptly.
  • Expedited processing times by swiftly unloading trucks and properly staging products for inspection.
  • Streamlined the receiving process for improved efficiency and time management in the workplace.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Sorted and delivered materials to different work areas and staff.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

Checkout Operator

Coles Supermarket
08.1999 - 11.1999
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Actively listened to customer needs, recommending appropriate products or services when necessary.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
  • Restocked and organized merchandise in front lanes.
  • Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
  • Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
  • Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
  • Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
  • Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
  • Answered incoming calls to offer information and direct individuals to correct personnel.
  • Promoted store loyalty programs to increase customer engagement and retention rates.
  • Operated and closed out drawers with high accuracy to maintain balanced registers.
  • Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.
  • Supported loss prevention efforts by adhering strictly to company guidelines regarding theft prevention measures at the point of sale.
  • Contributed to the development of more efficient register processes by offering constructive feedback and suggesting improvements during team meetings.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Checked electronic wire transfers to verify accuracy and protect store and customer interests.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Approached every question or concern with calm and level-headed approach.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

High School Diploma - Certificate IV Tertiary Preparation

TAFE NSW
NSW
01.2013

Certificate III Business(Office)Administration - Business Administration

Centrelink
Queanbeyan, NSW
01.2003

High School Diploma - Year 10

Condobolin High School
School
01.1999

Skills

  • Customer service focus
  • Greeting and seating clients
  • Policy enforcement
  • Team building expertise
  • Meeting facilitation
  • Strong leadership
  • Scheduling mastery
  • Staff management
  • Work Planning and Prioritization
  • Relationship building
  • Staff scheduling
  • Scheduling
  • Resource planning
  • Vendor relationships
  • Human resource management software
  • Administrative management
  • Performance evaluations
  • Planning and prioritization
  • Electronic filing systems
  • Document review
  • Business needs identification
  • Data retrieval systems
  • Presentation design
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Team coordination
  • Microsoft office
  • Flexible schedule
  • Data entry
  • Public relations
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Records and database management
  • Conflict resolution
  • Operations management
  • Scheduling and calendar management
  • Goal setting
  • Risk assessment
  • Professionalism
  • Office coordination
  • Interpersonal communication
  • Task delegation
  • Strategic planning
  • Record keeping
  • Inventory control
  • Workflow management
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Quality assurance
  • Administrative support
  • Project management
  • Administrative background
  • Document management
  • Crisis management
  • Performance monitoring
  • Documentation and control
  • Data analysis
  • Facility management
  • Workflow planning
  • Problem-solving aptitude
  • Report writing
  • Company representation
  • Negotiation

Timeline

Volunteer Services Officer

St Vincent De Paul Society Thrift Stores
06.2017 - 11.2017

Receptionist Manager

CAHMA
01.2017 - 12.2019

Polling Official

Australian Electoral Commission
08.2008 - 10.2008

Customer Service Officer

Centrelink
01.2001 - 11.2003

Shelf Stocker

Clints Crazy Bargains
10.2000 - 12.2000

Receiving Clerk

CDEP
08.1999 - 12.2000

Checkout Operator

Coles Supermarket
08.1999 - 11.1999

High School Diploma - Certificate IV Tertiary Preparation

TAFE NSW

Certificate III Business(Office)Administration - Business Administration

Centrelink

High School Diploma - Year 10

Condobolin High School

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