Overview
Work History
Education
Skills
References
References
Timeline
Generic
Nathan Newman

Nathan Newman

Griffith,NSW

Overview

20
20
years of professional experience
6005
6005
years of post-secondary education

Work History

Volunteer Manager

CAHMA
Belconnen, ACT
01.2017 - 10.2019
  • Recruited and trained volunteers for various community service projects.
  • Coordinated volunteer schedules to ensure adequate coverage at events.
  • Developed training materials to enhance volunteer skills and knowledge.
  • Managed communication between volunteers and organization staff effectively.
  • Organized appreciation events to recognize volunteer contributions and efforts.
  • Implemented feedback systems to improve volunteer experiences and engagement.
  • Facilitated workshops on best practices for effective volunteering techniques.
  • Maintained accurate records of volunteer hours and activities for reporting purposes.
  • Wrote, implemented and enforced volunteer program policies, procedures and standards.
  • Maintained accurate records to track volunteer participation hours.
  • Solicited feedback from staff and volunteers to improve existing programs.
  • Managed recruitment efforts through media, web, social media and outreach.
  • Encouraged collaboration between staff members and volunteers to ensure productive relationships.
  • Created opportunities for volunteering through partnerships with community organizations or businesses.
  • Provided support to volunteers in order to maximize their effectiveness.
  • Resolved conflicts between staff members or between staff members and volunteers.
  • Provided guidance on appropriate use of resources in accordance with organizational guidelines.
  • Consulted with staff on resolution of complex service issues.

Polling Official

Australian Electoral Commission
Griffith
09.2008 - 11.2008
  • Assisted voters in understanding ballot procedures and requirements.
  • Set up polling equipment according to established guidelines and protocols.
  • Conducted training sessions for new polling staff on operational procedures.
  • Managed voter registration and ensured accurate record-keeping during elections.
  • Monitored polling station activities to maintain compliance with electoral laws.
  • Provided excellent customer service to voters, addressing inquiries and concerns.
  • Collaborated with team members to ensure smooth operation of polling station.
  • Ensured cleanliness and organization of the polling area throughout the election day.
  • Explained ballot initiatives and propositions to voters as needed.
  • Adhered to all state and federal laws related to election processes.
  • Maintained order within the polling area while ensuring a pleasant experience for voters.
  • Reviewed provisional ballots and determined eligibility according to guidelines.
  • Reported results from individual precincts at close of polls.
  • Attended meetings with county board of elections personnel to discuss changes in policies or procedures.
  • Answered questions from voters regarding procedures, rules, and regulations.
  • Collaborated with other officials in training new staff members on electoral procedures.
  • Resolved conflicts between poll workers or between poll workers and voters when necessary.
  • Ensured that voting booths were properly equipped with necessary supplies.
  • Logged all incidents into an incident report form upon shift completion.
  • Kept records of all voter interactions throughout the day.
  • Assisted in setting up polling station, including arranging tables and chairs.
  • Served as a point-of-contact for media representatives seeking information about local elections.
  • Verified identification of voters prior to allowing them to cast their ballots.
  • Performed regular maintenance tasks such as restocking supplies, cleaning voting booths.
  • Provided guidance on proper completion of ballots for those who requested assistance.
  • Assisted disabled persons in casting their votes in a secure manner.
  • Asked questions to obtain voter's name, address and age.
  • Prepared voting area by setting up and organizing voting equipment, ballots and registrations sheets.
  • Instructed voters to properly use voting machines and responded to inquiries and concerns.
  • Closed polling location at end of voting period to calculate and organize final amount of votes.
  • Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
  • Helped new voters complete registration paperwork and sign-in procedures.
  • Aided non-English and limited-English speaking voters in voting booths.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted curbside voters with disabilities incapable of obtaining physical access to voting machines.
  • Maintained front desk to provide positive first impression.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Coordinated support to facilitate general office operations.
  • Answered phones and routed voicemails to respective employees.
  • Received and distributed mail, letters and packages.
  • Stocked inventory and ordered office and kitchen supplies.
  • Greeted guests and vendors to assist in navigating space.
  • Reviewed and approved vendor invoices.
  • Assisted with set up for social events and food deliveries.
  • Provided HR administrative assistance to management team.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Broke down boxes for garbage and recycling.
  • Encouraged and improved cross-department internal communication.
  • Reserved and managed meeting room availability.
  • Performed accounting or financial analysis.
  • Participated in credit and collections activities.
  • Monitored office services mailbox for business support needs and requests.

Administrative Officer

Centrelink
Queanbeya
01.2001 - 11.2003
  • Coordinated documentation for service delivery and compliance with regulations.
  • Assisted in organizing community outreach programs to enhance service awareness.
  • Managed client inquiries and provided accurate information on services offered.
  • Maintained electronic records and updated client information in database systems.
  • Facilitated communication between clients and various internal departments effectively.
  • Processed applications and claims, ensuring timely completion of documentation.
  • Supported training initiatives for new staff on administrative procedures and tools.
  • Contributed to improving administrative processes by suggesting efficiency enhancements.
  • Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
  • Monitored email accounts regularly and responded appropriately within established timeframes.
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Ensured compliance with all organizational policies and procedures relating to administrative operations.
  • Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
  • Monitored office inventory to maintain supply levels.
  • Planned staff and training meetings and scheduled conference rooms.
  • Performed data entry tasks including entering financial transactions into the company's accounting system.
  • Assisted in compiling monthly expense reports.
  • Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Developed new filing systems to improve accuracy of document retrieval processes.
  • Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
  • Compiled daily activity logs and updated records with pertinent information on a regular basis.
  • Directed and oversaw office personnel activities.
  • Sorted incoming mail for distribution to appropriate personnel.
  • Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
  • Greeted visitors warmly upon arrival at office reception area.
  • Developed administrative team to support corporate growth and objectives.
  • Managed calendars to ensure efficient use of time; scheduled appointments as needed.
  • Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
  • Answered phone inquiries, directed calls and took messages.
  • Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
  • Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Compiled data for statistical analysis and reporting purposes.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Proofread content for typo-free emails and documentation.
  • Directed customer inquiries to appropriate department personnel.
  • Maintained front desk to provide positive first impression.
  • Coordinated support to facilitate general office operations.
  • Maintained positive working relationship with fellow staff and management.
  • Performed accounting or financial analysis.
  • Received and distributed mail, letters and packages.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Assisted with set up for social events and food deliveries.
  • Broke down boxes for garbage and recycling.
  • Participated in credit and collections activities.
  • Encouraged and improved cross-department internal communication.

Checkout Operator

Coles
Quenbeyan
09.1999 - 11.1999
  • Operated checkout registers efficiently and accurately during busy shifts.
  • Assisted customers with product inquiries and payment processing.
  • Maintained cleanliness and organization of checkout area throughout shifts.
  • Handled cash transactions and balanced cash drawer at shift end.
  • Resolved customer complaints with professionalism and empathy during interactions.
  • Promoted store loyalty programs to enhance customer engagement at checkout.
  • Greeted customers in a friendly and courteous manner.
  • Processed cash, credit, debit, and check payments accurately and efficiently.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Balanced tills daily to ensure accuracy of transactions.
  • Resolved customer complaints in a professional manner.
  • Provided assistance to customers with product selection queries.
  • Followed store policies regarding returns, refunds, discounts.
  • Adhered to safety guidelines while operating cash registers and other equipment.
  • Performed opening and closing procedures for store registers as required.
  • Communicated effectively with team members to ensure smooth operation of checkout lanes.
  • Assisted in the unloading and stocking of inventory items as needed.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained cleanliness of checkout area and ensured it was well stocked at all times.
  • Monitored self-checkout users to identify problems and maintain store security.
  • Processed special orders promptly according to customer requests.
  • Verified the age of customers when selling alcohol or tobacco products.
  • Ensured that all promotional materials were properly displayed at checkout counters.
  • Performed price checks for customers.
  • Packed and bagged products according to customer preferences.
  • Answered customers' questions about products, prices, and availability.
  • Organized register supplies in front end and storage areas.
  • Processed sales, returns, and exchanges using POS register system.
  • Performed cash count-out at end of each shift and addressed all queries from customers.
  • Processed customer payments quickly and returned exact change and receipts.

Education

Certificate 3 Business (Office Administration)
Queanbeyan

Condobolin High School
Condobolin

Griffith High School
Griffith, NSW

Skills

  • Volunteer scheduling
  • Community outreach
  • Stakeholder engagement
  • Record keeping
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Problem solving
  • Feedback implementation
  • Organizational skills
  • Public speaking
  • Volunteer orientation and onboarding
  • Volunteer coordination
  • Scheduling
  • Mentoring
  • Marketing and promotion
  • Marketing
  • Volunteer needs assessments
  • Relationship building
  • Motivation and encouragement
  • Volunteer tasking
  • Budget administration
  • File and records management
  • Mission-oriented
  • Technology proficiency
  • Data analytics proficiency
  • Diversity and inclusion
  • Networking and relationship building
  • Interpersonal communication skills
  • Marketing strategy
  • Cross-cultural sensitivity
  • Department management
  • Volunteer assessment
  • Volunteer engagement
  • Client relationship management
  • Social media
  • Risk management
  • Program management
  • Excellent communication
  • Case management
  • Self motivation
  • Contract management
  • Professional demeanor
  • Problem-solving
  • Effective customer communication
  • Communication
  • Interpersonal skills
  • Goal setting
  • Research and facts collecting
  • Written communication
  • Teamwork and collaboration
  • Diversity & Inclusion
  • Program implementation
  • Written and verbal communication
  • Decision-making

References

Chris Gough-0429261683

Gabriel Sledge-Alverez-0402687786

Bianca Wighton-0491252268

References

References available upon request.

Timeline

Volunteer Manager

CAHMA
01.2017 - 10.2019

Polling Official

Australian Electoral Commission
09.2008 - 11.2008

Administrative Officer

Centrelink
01.2001 - 11.2003

Checkout Operator

Coles
09.1999 - 11.1999

Certificate 3 Business (Office Administration)

Condobolin High School

Griffith High School

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Nathan Newman